Salesforce Marketing Cloud Functional Analyst

Overview:

Full-time Continuing position
Salary Professional HEW8 + 17% Superannuation and Flexible Working Arrangements
Based at the Melbourne CBD campus, and hybrid ways of working

About You

We are looking for a Salesforce Marketing Cloud Functional Analyst who can bridge technical capability with business impact and thrive in a collaborative, delivery-focused environment. This role sits in Information Technology and Services and plays a key role in supporting and optimising Salesforce Marketing Cloud Engagement for RMIT Online. You’ll work closely with campaign specialists, developers, stakeholders and the broader Salesforce team to deliver scalable, high-quality marketing automation solutions that improve engagement and customer experience. This role will suit someone who combines strong functional analysis capability with practical Salesforce Marketing Cloud knowledge and a team-first mindset. We’re particularly interested in candidates who bring:

• Experience working with Salesforce Marketing Cloud Engagement or similar marketing automation platforms
• Awareness and understanding of the broader Salesforce ecosystem
• Strong documentation capability, including business requirements, process mapping and technical documentation
• The ability to translate business requirements into scalable technical solutions
• Strong stakeholder engagement and communication skills
• A collaborative approach and positive team fit
• Curiosity, adaptability and a willingness to continuously learn

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Portfolio

The Operations Portfolio enables an integrated, enterprise-wide delivery for best practice student and staff experiences. The Portfolio incorporates the following business units: Enabling Services Reform (ESR), Communications, People, Information and Technology Services (ITS), Office of the Chief Operating Officer, Procurement and Vietnam Operations. The Portfolio houses significant drivers and delivery components across the staff and student journeys and enables the overall experience for both groups.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page. For further information about this position, please see the Position Description hyperlinked below or contact Eliott Wang via email eliott.wong@rmit.edu.au

Position Description

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. Due to recent upgrades, position description links may not work on LinkedIn advertisements.

#LI-Hybrid
Applications Close: 3 June 2026 11.59 pm

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations. At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

Culture

Our Values inspire us, wherever we are in the world, and guide how we live and work together. Imagination. Integrity. Courage. Passion. Impact. Inclusion. What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other. Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices. Find out what makes RMIT a great place to work.