Communications Engineer - NSW Public Safety

Help keep emergency services connected across NSW by supporting and optimising a mission-critical Motorola P25 communications network.

WHY BAI COMMUNICATIONS
It’s an exciting time to be part of BAI Communications. Building on our achievements in broadcasting, telecommunications and critical communications, we continue to expand our operations, helping connect people and support communities.

We operate one of the world’s most extensive broadcast networks, delivering fully managed television and radio services to 99% of the Australian population. During crises such as natural disasters, national broadcasters depend on BAI to maintain vital communications, while emergency services trust us to keep them connected and informed.

As 5G technology transforms connectivity, BAI is leveraging global experience to enable comprehensive coverage in challenging environments—buildings, tunnels, stadiums, and high-density areas. This expertise positions us at the forefront of intelligent, connected infrastructure development across Australia.

Our acquisition of Titan ICT has strengthened our mission-critical capabilities, adding deep expertise in mining, resources, and energy industries. This expansion enables us to deploy robust solutions across Australia’s most demanding operational environments.

Discover more through BAI360, our virtual tour platform.

LET’S EXPLORE THE ROLE

As a Communications Engineer, you'll play a key role in maintaining and enhancing the NSW Public Safety Network (PSN), a critical communications platform relied upon by emergency services and frontline agencies every day.

Working within BAI's Critical Communications team, you'll provide specialist engineering support across Motorola P25 technology, network operations, fault investigation, system maintenance, change management, and continuous improvement initiatives. You'll collaborate closely with operations teams, customers, vendors, and field technicians to ensure network reliability, performance, and service continuity.

This is an opportunity to apply your technical expertise in a highly specialised environment while contributing to infrastructure that helps keep communities safe.

Key Responsibilities:

• Provide engineering support and maintenance for the NSW Public Safety Network.
• Administer, manage and optimise Motorola P25 network technologies and associated management platforms.
• Investigate complex incidents, perform root cause analysis and drive fault resolution activities.
• Support technical change management processes, including testing and validation of proposed network changes.
• Provide escalation support to Level 3 engineering teams and broader operational teams.
• Collaborate with customers, vendors and stakeholders to resolve service and network issues.
• Deliver guidance, technical support and knowledge sharing to operational and field teams.
• Assist with system upgrades, minor project works, acceptance testing and network improvements.
• Support coverage investigations, site infrastructure issues and power system-related activities.
• Participate in an on-call roster and provide after-hours support when required.
• Travel to network sites for testing, commissioning, fault rectification and operational support.

LET’S HEAR ABOUT YOU

You are a technically capable communications or telecommunications engineer who enjoys solving complex problems and working within critical operational environments. You bring a customer-focused mindset, strong analytical skills and a passion for ensuring essential communications networks perform when they are needed most.

Technical Skills & Experience

• Experience supporting mobile communications, critical communications or telecommunications networks.
• Strong knowledge of Motorola P25 technology, network architecture and associated management tools such as UNC, ZoneWatch, UEM, Provisioning Manager, CSS, SWDL and CPS.
• Understanding of communications protocols, standards and interfaces that enable interoperability across network infrastructure and field devices.
• Capability in system-level fault analysis, troubleshooting and root cause investigation.
• Working knowledge of DC power systems, batteries and supporting site infrastructure.
• Experience supporting change management, network maintenance and operational environments with high availability requirements.
• Ability to communicate technical concepts clearly to customers, stakeholders and operational teams.
• Strong planning, organisation and prioritisation skills with the ability to manage competing demands.

To be successful, you'll also have:

• A degree in Electrical Engineering, Electronics Engineering, Telecommunications Engineering, or equivalent qualification.
• Experience within telecommunications, public safety, mission-critical communications or related industries.
• A current driver's licence.
• Willingness to travel when required.
• Australian Citizenship and the ability to obtain and maintain a Baseline Security Clearance.

BENEFITS & CULTURE

At BAI, we value diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA+ individuals.

Guided by our principles—One BAI Team, Customer First, Adapt and Learn, and Drive Sustainable Growth—we create an environment where you can thrive.

Why join us?
Inclusive culture supported by a DEI strategy, Champion Network, Diversity Council membership, and regular events.
Strong focus on development with a performance framework and LinkedIn Learning access.
Flexible work options, gender-neutral parental leave, study and volunteer leave.
Recognition programs for high performance and peer appreciation.
Corporate discounts and novated leasing via SG Fleet.
A referral program that reflects our positive culture.

BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment@baicommunications.com.

Want to learn more? Hit apply now!

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