Client Success Executive

Company Description

Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands. 

Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.

Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark.

Job Description

Nine is looking for a highly motivated Client Success Executive to join our Publishing Subscriptions and Commercial Growth team!

Reporting to the Client Success Lead, this is a strategic commercial role focused on maximising lifetime client value and driving expansion revenue. You'll manage a significant, high-value corporate renewal portfolio, playing a vital role in meeting our subscription revenue targets, seamlessly blending strategic account growth with exceptional service delivery. This role is a direct shift from reactive support to a proactive commercial partnership function. 

Day to day you will:

• Drive the entire renewal process for a high-value portfolio of Corporate Team licenses, ensuring contracts are renewed on-time and at target value.
• Set-up and onboarding of corporate subscriptions clients across digital and print.
• Proactively identify, qualify, and close new upsell and cross-sell opportunities within the existing client base, positioning new features or products to align with evolving client needs.
• Provide high level client service and post sale support to Corporate Subscription clients across the AFR and Metro Publications.
• Monitor client health and usage data to proactively address potential churn risks and act as the primary point of escalation for complex commercial or operational issues.
• Troubleshoot technical and access issues for digital subscriptions to deliver a seamless client experience.
• Maintain accurate and reliable renewal and upsell forecasts in the CRM (Salesforce) and manage data integrity for your portfolio.
• Collaborate with the Sales and Product teams to align client strategy and deliver a high-quality post-acquisition experience.

Qualifications

What you’ll bring:

• 3+ years of experience in Client/Customer Success, Account Management, or Sales focused on retention and revenue expansion. 
• Demonstrated track record of meeting or exceeding renewal and upsell revenue targets.
• Proven ability to manage a large, high-value renewal portfolio and maintain pipeline accuracy.
• Proficiency with CRM systems (e.g., Salesforce) and experience maintaining an accurate sales pipeline/forecast.
• Digital and print media awareness and experience (preferred).

Additional Information

How we work

At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team. 

Our employee benefits include:

• 18 weeks paid parental leave with no distinction between primary and secondary carers.
• Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.
• Digital newspaper subscription to our mastheads.
• Annual gift voucher for Stan subscription.

More info at Nine Careers.

Our Commitment to Diversity and Inclusion:

We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.