Workplace Services Assistant

Who Are We? 

Are Media is Australia’s leading omnichannel content company for women. Every day we influence, inform, inspire, and connect with 6 in 10 Australian women across magazine media, digital, video, social, e-commerce, customer review sites, podcasts, events and experiences.  Our brands include The Australian Women’s Weekly, Better Homes & Gardens, Woman’s Day, marie claire, TV WEEK, New Idea, Now to Love, Australian Gourmet Traveller, BEAUTY/crew and ELLE. Through our Change AREgenda we drive meaningful and positive change for women.

Are Media employs Australia’s best content creation talent and we are proud that our greatest strength is our people. 

Why Are Media?   

Join Australia’s leading content company for women and be part of an inspiring, creative and collaborative team. We offer excellent people programs including:

• A day of leave for your birthday,
• 4 days of volunteering leave each year,
• An inclusive parental leave program that supports all parents, families & carers,
• FREE digital access to all our titles, and
• Our unique Are Media Learning Academy (Digital Academy, Lunch N Learns, Mentoring and much more).    

About the role

The Workplace Services Team is responsible for delivering people-centred support services, across the following functions: Mailroom and Courier Services, Concierge and Office Services, Building Maintenance and Security.

The role of Workplace Services Assistant is pivotal in creating a positive impression and enhancing the workplace experience.

Reporting to the Workplace Services Manager, you will be comfortable working both as part of a team and independently when required. Your key responsibilities will include managing all incoming and outgoing mail and courier deliveries, setting up meeting rooms along with audio-visual equipment, reporting issues and faults, maintaining kitchens and coffee machine, providing administrative support and assisting with special projects as needed. This is a full-time, office-based role with a flexible roster covering general office operating hours (38 hours per week).

Duties

• Manage and log all incoming mail and courier deliveries.
• Sort and distribute all incoming mail and courier deliveries – point to point desk deliveries.
• Collect and prepare all outgoing mail and courier items.
• Ensure all stationary & paper supplies are topped up at all printers and utility areas.
• Maintain kitchen consumables and cleaning supplies at all kitchen and tea points.
• Setting up meeting rooms for functions and events i.e. moving tables and chairs to required room configurations.
• Delivery and relocation of loose office furniture between floors.
• Working with IT to undertake small internal office moves.
• Providing relief Concierge services as required including answering the switchboard and assisting with visitor management.
• Report and log any faults and maintenance issues and follow up.

Skills    

• Ability to interact professionally and courteously with employees, and vendors.
• Patience and problem-solving skills to handle inquiries or complaints effectively.
• Clear and confident verbal communication.
• Strong ability to prioritize tasks, manage stock levels and attention to detail.
• Intermediate Computer skills with SM office apps
• Quick thinking and solution oriented to address unforeseen issues or challenges.
• Comfortable working in fast-paced environment and adapting to unexpected changes.

Experience

• Experience in working in a courier/mail room or similar Logistics environment.
• Hospitality experience is highly valued.

Are Media is committed to a diverse, respectful, collaborative & inclusive workplace. We know & value the success this brings for everyone and we welcome & encourage applications from diverse backgrounds.  When you apply, please let us know of any reasonable adjustments you may need during the interview process.