WalkMe Digital Adoption Lead

About the Opportunity

Our company is powered by people and by software. It is crucial to our
organisation that employees and software work together seamlessly, to drive
operational efficiency, ensure productivity and manage costs. This individual
will lead the Change and Adoption team's WalkMe capability and support the
execution of digital adoption initiatives across Flight Centre Brand, to ensure
the organisation is getting the most out of its digital assets.

As the Digital Adoption Lead, you will be responsible for helping the business
strategically drive adoption and engagement with our enterprise software. You
will work closely with stakeholders throughout the organisation, including the
FCB PMO team, Operations and Learning and Development, to develop and execute a
holistic strategy based on value and impact with a strong focus on user
experience. You are responsible for the efficiency and effectiveness of
WalkMe-related systems and processes, productivity, data integrity, process
consistency, documentation and training.

Candidates must be based in Brisbane, or willing to relocate.

What you will be doing:

• Assess needs fast, design creative solutions, measure results, and iterate to
  drive better outcomes
• Own the WalkMe backlog and roadmap, keeping delivery prioritised and aligned
  to business value
• Design and build WalkMe content grounded in real instructional design and
  adult learning principles
• Facilitate discussions and build stakeholder consensus, from first pitch
  through to final sign-off
• Measure and evaluate impact against KPIs, proving the ROI your work delivers
• Set the standard for WalkMe governance and best practice, and coach Digital
  Adoption Specialists to the same bar
• Act as the go-to WalkMe expert, shaping how the platform is used today and
  where it goes next

We would love to hear from you if you have:

• WalkMe building experience
• Familiarity with software deployment, APIs and system integrations
• HTML, CSS and/or JavaScript experience (desirable)
• 1-3 years' implementation or professional services experience at a SaaS
  company (desirable)
• Ability to facilitate discussions and build consensus around a strategic
  direction
• Ability to prioritise and deliver across multiple stakeholders based on value
  to the business
• Background in UX design, L&D, change management or project management is an
  advantage
• Bachelor Degree in IT related field (desirable) or 3 years IT industry
  experience

** Please advise your leader before applying **

Please note: applications can only be considered by candidates who are based,
and have the right to work, in Australia without restriction or requiring visa
sponsorship. Remote working options are not available for this position.