VP, Senior Voice Engineer (Unified Communications), Future Ready Technology, Group Technology

Role Summary

Responsible for designing, implementing, and supporting enterprise voice and unified communications platforms, ensuring high availability, regulatory compliance, and optimal performance across the organisation.

Key Responsibilities

• Design, deploy, and maintain enterprise voice platforms (e.g., Cisco CUCM, Teams Direct Routing, SBCs)
• Ensure compliance with regulatory recording requirements (e.g., financial services mandates)
• Manage and optimise call routing, dial plans, and telephony integrations
• Support incident management, troubleshooting, and root cause analysis
• Collaborate with security, network, and infrastructure teams on system hardening
• Lead or support migrations (e.g., CUCM to cloud/Teams transformations)
• Maintain documentation, architecture diagrams, and audit-ready artifacts
• Engage vendors and manage third-party service providers
• Monitor system performance and implement continuous improvements

Required Skills & Experience

• Strong hands-on experience in Cisco CUCM, Voice Gateways, and SIP protocols
• Knowledge of Microsoft Teams Direct Routing and SBC (e.g., AudioCodes)
• Understanding of network concepts (QoS, NAT, firewall traversal for voice/video)
• Experience with compliance recording solutions (e.g., NICE, Verint)
• Familiarity with enterprise ITIL processes (incident, problem, change management)
• Strong troubleshooting and analytical skills
• Cisco certifications (CCNP Collaboration or equivalent)
• Experience in financial services or regulated industries
• Exposure to cloud voice (Azure, Webex, Zoom)
• Knowledge of automation/scripting for operational efficiency
• Strong stakeholder management
• Problem-solving mindset
• Attention to detail (especially for audit/compliance)
• Ability to work in high-pressure production environments

Location: DBS Asia Hub
Job: Technology
Schedule: Regular
Employee Status: Full time

DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.