Senior Content Designer

Senior Content Designer

Fixed term role until end of Jan 2027
Auckland based

Mō te Tūranga | About the Role

As a Senior Content Writer, you’ll play a key role in designing content and personalised experiences across our public facing website. You'll produce clear, customer-centric, accessible content that's on brand and meets our regulatory requirements. You’ll collaborate with marketing managers, product owners and subject matter experts to create content that makes it easy for our customers to find the information they need about our products and services. You’ll help optimise and simplify customer journeys to create a world-class customer experience. You’ll receive ongoing support from the Content Design team and meet regularly to share insights and learnings and shape the way we create and use digital content.

Nā tāu rourou | What will you bring?

• Minimum of 5 years’ experience in content design, UX writing, and/or digital communications.
• Experience leading complex content design initiatives.
• Confident user of content management systems and web analytics tools like Google or Adobe Analytics.
• Able to partner with stakeholders across a complex organisation to produce customer-centred content that drives outcomes.
• Proven track record of overseeing content initiatives and advocating for customer-centred content.
• Adept with customer research, information architecture, metadata, and content governance.
• Able to apply content strategies and content plans to identify content needs.
• Proficient with journey and experience mapping, storyboards, and personas.
• Confident using a range of design and research tools, and open to adapting to new trends and technologies.
• Experience working in an agile environment in cross-functional teams with a diverse range of stakeholders.
• Excellent written and verbal communication skills.

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close: 6 June 2026

Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.