Sales CRM Analyst

Company Description

Nine is Australia’s largest locally owned media company – the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want – across Publishing, Broadcasting and Digital.

Nine’s assets include the 9Network, major mastheads such as The Sydney Morning Herald, The Age and The Australian Financial Review, radio stations 2GB, 3AW, 4BC and 6PR, digital properties such as nine.com.au, 9Now, 9Honey, Pedestrian.TV, Drive, subscription video platform Stan and a majority investment in Domain Group.

Our Purpose: We shape culture by sparking conversations, challenging perspectives, and entertaining our communities.

We bring people together by celebrating the big occasions and connecting the everyday moments. Australia belongs here. We bring our purpose to life via three shared values: We walk the talk, turn over every stone and keep it human.

Job Description

We're on the hunt for a talented Sales CRM Analyst to join our dynamic Sydney team! If you're someone with strong business acumen and a passion for innovation, this role will see you leading exciting new CRM and customer management initiatives across all of Nine’s platforms, including Television, Digital, Audio and Publishing.

The Commerce team is the operational support team within the Nine Advertising Sales division. 
Commerce provides Sales team support through working with Sales leadership to define business goals, providing insights and data-led strategies.

ROLE RESPONSIBILITIES

• Drive the end-to-end implementation of Salesforce and CRM tools for the sales team, including planning, configuration, customisation, testing, and deployment.
• Collaborate with stakeholders across sales, technology, and operations to ensure seamless integration.
• Serve as the go-to expert for Salesforce CRM, offering support and troubleshooting for the sales team.
• Configure Salesforce features to align with the sales team’s workflows, including reports, dashboards, and validation rules.
• Provide training and ongoing support to sales staff on CRM best practices and system usage.
• Analyse sales data to identify opportunities for process improvement and system optimisation.
• Maintain CRM data integrity, security, and compliance.
• Stay up-to-date with Salesforce updates and recommend enhancements based on user feedback and business needs.

Qualifications

What we’re looking for:

• Previous experience managing and implementing Salesforce Sales Cloud or similar CRM solutions.
• Solid understanding of CRM principles and best practices for sales management.
• Experience working closely with sales teams and understanding their unique workflows and challenges, ideally within a media or advertising environment (e.g. ad sales, sponsorship sales, subscription sales).
• Familiarity with sales methodologies and how CRM can support them.
• Experience identifying, assessing, and mitigating project risks and issues.
• Strong organisational and time management skills with the ability to juggle multiple priorities.
• Proven ability to effectively communicate with and manage expectations of diverse stakeholders, including sales leadership, sales representatives, IT teams, and potentially external vendors.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences
• A strong understanding of the Australian media industry marketplace is also desirable

Additional Information

Being part of our Nine Sales team means you will benefit from:

• Competitive Sales Incentive Scheme that rewards and recognises performance & success. 
• Sales Academy – our bespoke training and development program for Sales.
• Offices in the heart of North Sydney – within our building are our news and filming studios where all the action happens - plus views of the Harbour!
• Complimentary subscriptions to all our platforms including Sydney Morning Herald, AFR, The Age, Brisbane Times and WA today.
• Access to the Employee Exclusives program, which could include experiences like sitting courtside at the Australian Open or being on the sidelines for State of Origin.

Our Commitment to Diversity and Inclusion:

At Nine, we are committed to fostering a workforce that embraces all aspects of diversity and inclusion and where practices are equitable to ensure our people experience a sense of belonging. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best. Should you require any adjustments to the recruitment process in order to equitably participate, we encourage you to advise us at the time of application.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, nationalities, backgrounds and cultures.

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Austral