Operations Support Leader, Tokyo/Osaka/Fukuoka - Rakuten Marketing Japan Department(LinkShare Japan)(A&M)

Job Description: Business Overview

The Ad & Media Company is committed to the overall development of the Rakuten Group, aiming to make "Advertising" the fourth pillar of the group, following "EC, FinTech, and Mobile." Within the Rakuten Group, it is attracting attention as a crucial business area that will drive future group growth.

Department Overview

This position belongs to the "Rakuten Marketing Japan Department" within the Ad & Media Company. The Rakuten Marketing Japan Department holds a unique position as "both a digital advertising agency and a platformer," operating in an environment where it can handle a diverse range of marketing products and cutting-edge digital solutions. The Sales Assistant Group primarily handles operational tasks related to ad operations for the Rakuten Marketing Japan Department (LinkShare Japan business). By managing various operational tasks, they contribute to improving organizational productivity and quality through implementing business flow improvements, automation, and promoting measures to prevent operational errors.

* LinkShare Japan: https://jp.linkshare.com/

Position: Why We Hire

As the business grows and operations expand and become more complex, we welcome individuals who are passionate about building new workflows, consolidating existing flows, transforming to better systems, reducing man-hours through automation, and preventing human error. We are looking for someone who can embody and lead operational reform.

Position Details

Job Overview

Based on requests for operational support from both internal and external sources, this role primarily handles various operational tasks associated with ad operations, such as report creation, management screen settings, and billing, payment applications. Candidates for Assistant Manager will also be responsible for assisting with group management and handling organizational incident response tasks.

Specific Job Examples

• Data aggregation and creation of various reports
• General ad operation (primarily affiliate advertising)
• Receiving new requests, creating work formats, and building operation flows
• Checking ad content and requesting corrections from media
• Responding to inquiries
• Answering phone calls (transferring calls)

Work Environment

9 permanent employees, 3 temporary staff It's a team with many mid-career hires, and while their backgrounds and years of service vary, members support and learn from each other while leveraging their individual skills and experience.

Mandatory Qualifications:

• At least 3 years of professional work experience
• Experience in handling operational tasks such as data aggregation and input, constructing business flows, and improving operations
• Proficiency in Excel (functions such as XLOOKUP, SUMIFS, INDEX, PivotTables, conditional formatting, etc.)
• Experience using Microsoft PowerPoint and Word

Desired Qualifications:

• Team management experience
• Work experience in the internet advertising industry
• Understanding of HTML and CSS
• Basic understanding of programming, such as VBA or Python
• Basic knowledge of SQL

Others Information:

Additional information on Location

Futako Tamagawa Rise Office 2-21-1 Tamagawa, Setagaya-ku, Tokyo
*For those working in Osaka Sumitomo Nakanoshima Building 8F, 3-2-18 Nakanoshima, Kita-ku, Osaka-shi, Osaka
*For those working in Fukuoka T-Building HAKATA EAST 7F, 3-14-1 Hakataeki-higashi, Hakata-ku, Fukuoka-shi, Fukuoka

Additional information on Secondment

This position belongs to Rakuten Group, Inc., but upon joining, you will be seconded to LinkShare Japan K.K. The salary system, welfare benefits, and evaluation system will be the same as those of Rakuten Group, Inc.

Additional information on English Qualification

English Requirement: Yes *TOEIC, TOEFL, IELTS, etc. *Details will be provided if you proceed to the selection process.

#business #OperationalImprovement #customersupport #DigitalMarketing #adandmedia #LinkShare

In Japanese, Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today. So we challenge ourselves to evolve, innovate and experiment, to create a better, brighter future for everyone. Today, our 70+ businesses span e-commerce, digital content, communications and fintech, bringing the joy of discovery to almost 1.3 billion members across the world.

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*Please read the Application Requirements(EN) / 募集要項(JP) before applying.

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