Marketing Automation Specialist (6-month contract)

Join our Digital Marketing team

in this exciting 6-month maximum term opportunity and play a key role in shaping how we engage with our customers. As our Marketing Automation Specialist, you'll create and optimise personalised, data-driven customer experiences across email, SMS and push notifications.

Working within a team that is passionate about innovation, performance and continuous improvement, you'll design, build and enhance automated customer journeys that drive customer acquisition, strengthen retention and deliver meaningful results.

If you're passionate about marketing technology, customer engagement and using data and insights to drive smarter marketing outcomes, we'd love to hear from you.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve.

As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. Join us as we continue to grow and make a mark as the 4th largest telco in Australia!

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values:

• Don't be ordinary, be awesome
• Think BIG
• No bullsh*t
• Be good to people
• Have fun

We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering. But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services
• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
• Celebrating you! With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Fitness Passport for access to multiple gyms and pools across Australia

Let’s talk about you

To be successful in this role you will possess:

• Tertiary qualifications in Marketing or a related discipline
• 2+ years’ experience in marketing automation, email marketing or a similar role
• Experience designing and optimising customer journeys, audience segmentation and automated campaigns
• Strong written communication and content creation skills
• Ability to build effective relationships and collaborate across cross-functional teams
• Working knowledge of HTML and CSS
• Strong analytical skills, with the ability to interpret data and drive insights
• Knowledge of email marketing best practices and customer lifecycle marketing
• Experience with Iterable or similar marketing automation platforms (highly regarded)
• A proactive, adaptable mindset with strong problem-solving skills and the ability to work both independently and collaboratively
• Telco industry experience or customer journey expertise will be highly regarded

How will you support our “Why?”

• Design, build and optimise customer journeys across email, SMS and push notifications
• Develop, test and monitor automated campaigns to improve performance and engagement
• Drive customer acquisition and retention through targeted marketing initiatives
• Collaborate with the wider Marketing team to deliver effective customer communications
• Analyse customer and campaign data to inform decisions and improve results
• Manage and optimise marketing automation platforms, including Iterable
• Own and maintain the communications calendar
• Identify opportunities for innovation and continuous improvement
• Ensure all marketing activity complies with relevant legislation and best practice standards

Ready to join? Hit the apply button to submit your application and our fantastic team will be in touch! Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at careers@team.aussiebroadband.com.au. Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia. The company’s main focus is nbn (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers. The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.