director, corporate & digital technology

Now Brewing – director, corporate & digital technology!

#tobeapartner

Job Summary

This role contributes to the success of Starbucks Asia Pacific by leading digital and corporate technology across APAC, with end-to-end accountability for Digital & Loyalty, Corporate Product & Delivery, Technology PMO, End User Management, core service operations, and supply chain systems opportunities aligned to the Starbucks Global Licensing Framework.
The role is responsible for ensuring customer-facing digital platforms and internal technology services across all active markets are aligned with Starbucks Global Standards. This includes leading the Support Centre Service Desk to deliver consistent, high-quality service for all Asia Pacific regional employees (partners).
This role brings together digital platform leadership, operational excellence, and delivery governance to ensure technology solutions are scalable, reliable, and aligned with global strategy while meeting regional business needs.

Key Responsibilities

• Drive technology adherence to Starbucks Global Licensing standards across all Asia Pacific markets.
• Own corporate product and delivery, ensuring enterprise systems and internal platforms are delivered effectively and meet business needs, including leveraging GenAI to improve end-user productivity.
• Lead the Technology PMO, driving governance, prioritisation, and delivery discipline across all initiatives.
• Partner with regional and global teams to identify and deliver technology opportunities across supply chain systems, strengthening operational efficiency, scalability, and market execution across Asia Pacific and the broader Starbucks enterprise.
• Ensure operational excellence across the Service Desk, delivering consistent, high-quality support to markets and partners.
• Own End User Management, ensuring workplace technology is secure, reliable, and enables partner productivity.

Required Experience

• 12+ years of experience in digital technology, enterprise systems, or IT leadership.
• Proven track record leading digital platforms, such as loyalty and customer engagement, and corporate technology delivery.
• Strong experience leading PMO and portfolio governance functions.
• Experience working across multiple countries in a regional or global technology role.

Required Skills & Competencies

• Strong leadership and stakeholder management in a highly matrixed global environment, with the ability to align regional delivery to global strategy.
• Balance of innovation mindset and operational discipline, ensuring digital platforms continue to evolve while services remain reliable.
• Demonstrated leadership through complexity and scale, bringing clarity to priorities across multiple domains.
• Commercial acumen, with ownership of budgets and vendor partnerships.
• Customer- and partner-first mindset across digital and internal service experiences.
• Strong problem-solving and decision-making capabilities.
• Excellent communication and influencing skills.
• Ability to communicate and influence at all levels to drive standardisation and alignment with Starbucks Technology global strategy.

Our Promise

• Our partner promise: Bridge to a better future
• Our customer promise: Serve the world's finest coffee with a moment of connection
• Our farmer promise: Ensure the future of coffee for all
• Our community promise: Contribute positively
• Our environmental promise: Give more than we take
• Our shareholder promise: Generate long-term returns

Let us give you the opportunity to be part of something bigger than yourself. It is time for you #tobeapartner. Apply today!

All partners (employees) and applicants will be treated fairly, without regard to gender, race, color, national origin, citizenship, religion, age, physical or mental disability, sexual orientation, marital/family status, gender identity or other factors protected by law. We have zero tolerance for any type of discrimination or harassment based on the foregoing.