Digital Service Representative - Tweed Heads

Digital Service Representative

Location: Tweed Heads Service Centre
SNSW Clerk Grade 2/3 - starting annual salary $64,375 plus superannuation and leave loading
Employment Type: Ongoing Part-Time (minimum 20 hours per week, with opportunity to work up to 35 hours per week).
Flexibility is essential, as this role operates across a six-day roster, including every second Saturday. Minimum shift duration is 4 hours.

Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area.

Looking for a rewarding part-time role with regular hours and a great team environment? Join our busy Tweed Heads Service Centre as a Digital Service Representative.
Every day, you'll help customers access important services and solve problems. As one of our busiest service centres, no two days are the same, offering plenty of variety, customer interaction, and opportunities to make a real difference in your local community.
If you enjoy helping people, learning new skills, and being part of a supportive and collaborative team, we'd love to hear from you.

About you

We're looking for people who are friendly, adaptable and passionate about helping others. You thrive in a high-volume customer environment where priorities shift quickly and no two days are the same.
You stay calm under pressure, can balance competing demands and bring warmth, confidence and professionalism to every interaction.
This role is ideal for people seeking consistent part-time work, whether you're returning to the workforce, looking for your next chapter after raising a family, or simply wanting a meaningful role without committing to full-time hours.
If you enjoy helping people, learning new skills, and being part of a supportive and collaborative team, we'd love to hear from you.

What You'll Bring

You don't need to have all the answers on day one. We're looking for people with the right mindset and a willingness to learn.
A passion for customer service and helping people
Strong communication skills and a friendly, approachable style
Confidence navigating enquiries, solving problems and achieving positive outcomes
Strong organisational skills and attention to detail
Comfort using technology and learning new systems
Professionalism when handling personal and confidential information
A collaborative, team-focused approach
Adaptability and resilience in a fast-paced environment

Your Impact

As the welcoming face of our Service Centre, you’ll play an important role in supporting customers across the region.
Through every interaction, you'll provide guidance, resolve enquiries and help customers access the services they need with professionalism, care and respect.
Working closely with your team, you'll contribute to a supportive environment where customers feel valued, understood and well-supported.

About Service NSW

Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

Operating hours:

In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.
Part-time – minimum 20 hours per week - (Monday to Friday)
Full-time – 70 hours per fortnight
Hours are also subject to change based on the needs of the business.

What we offer

Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.
Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

How to apply

Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).

Closing Date: Friday 7 August 2026 at 9:59am

Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Further Information:

For enquiries relating to recruitment please contact Joy Lethieullier via servicedeliveryrecruitment@customerservice.nsw.gov.au
Click Here to access the Role Description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process