Digital Marketing/eCommerce Assistant Manager

Position Overview

E-Commerce Assistant Manager is a key role in accelerating the growth of digital
business of Tiffany & Co. Japan. This role oversees daily e-commerce operations,
drives performance improvements through data analysis, and ensures a seamless,
online luxury client experience aligned with global brand standards.

This role will collaborate closely with cross-functional teams in Japan and New
York headquarter, manage content and site operations, and contribute to the
development of long-term e-commerce strategies. This is a highly visible role
with direct impact on business performance.

Key Accountabilities

• E-Commerce Operations & Site Management

  • Manage daily e-commerce operations, including sales reporting and content
    updates.
  • Execute global and local content strategies to support brand and business
    objectives.
  • Coordinate with Japan and NY e-commerce & IT teams to support project
    implementation.
  • Provide prompt assistance to resolve website-related issues.
  • Maintain site accuracy, functionality, and best-in-class client experience.

• Performance Analysis & Sales Growth

  • Monitor daily sales and site KPIs, identifying trends, issues, and
    opportunities.
  • Propose data driven action plans with clear KPIs and timelines to drive
    incremental sales.
  • Optimize user experience and conversion through continuous analysis and
    testing.

• Digital Strategy & Marketing Collaboration

  • Support the development and execution of e-commerce strategies aligned with
    global and local priorities.
  • Work closely with the appointed advertising agency to innovate digital
    marketing approaches to strengthen traffic, conversion, and revenue.
  • Define KPIs for initiatives, analyze results, and share insights to guide
    future actions.
  • Ensure owned media activities reflect brand vision.

• Cross-Functional Collaboration & Team Contribution

  • Share expertise within the Digital Commerce and Omnichannel team.
  • Act as a key representative of Japan e-commerce in cross-functional
    discussions with internal teams and global HQ.
  • Contribute to a collaborative, high-performance team culture.

Requirements

• 3+ years of experience in e-commerce or digital business (retail preferred;
  luxury not required).
• Experience in digital marketing to support performance media planning and
  evaluation.
• Strong project management skills with the ability to manage timelines and
  cross-functional stakeholders.
• Familiarity with website analytics tools and content management system.
  (Power BI, Google Looker Studio, or similar analytics tools preferred).
• Self-starter with high level of initiative, problem-solving skills and
  ownership mindset.
• Excellent communication and teamwork skills.
• Native-Business Japanese (heavy involvement in content localization).
• Business level English (direct communication with HQ is mandatory).