Digital Journey Optimisation Manager

Job title: Digital Journey Optimisation Manager

6-month secondment/max-term opportunity
You’re a data-driven, digital content and optimisation expert with a passion for delivering personalised and engaging website experiences.

See yourself in our team

Sitting within the Digital Business domain, our team is a hybrid team of content managers, digital producers and journey optimisation specialists. We’re responsible for delivering market-leading digital experiences for our business customers across commbank.com.au, the CommBank app, NetBank and other key digital assets.

Do work that matters

You’ll produce and optimise content to ensure it’s an exceptional, user-centred experience and drives business outcomes. To be successful in this role, you’ll bring strong data and website content experience, thrive in a hybrid, collaborative team and bring a proactive and hands-on approach to your work.

On any given day, you will:

• Be at the forefront supporting projects that deliver brand-new digital features and experiences via personalised, targeted communications
• Own acquisition, engagement, and adoption journeys across the CommBank app, NetBank, and commbank.com.au
• Drive end-to-end delivery of key digital experiences, including targeted personalised messaging and A/B experimentation – from ideation to execution and measurement
• Prepare regular and ad-hoc reports, and conduct in-depth analysis of key metrics as needed.
• Identify and drive key strategic initiatives

We’re interested in hearing from people with:

• A clear customer focus with proven digital and stakeholder management experience
• Strong analytical and financial acumen
• Experience with the Adobe Platform: Target, Experience Manager, RT-CDP, and Analytics
• A passion for using AI and staying informed about current industry trends
• Exceptional communication, influencing and negotiating skills
• Proven ability to identify new business opportunities and deliver and own a strategy from inception through to execution.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date:

28/06/2026

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.