Digital Channel Owner

About Us

UniSuper is a workplace where highly skilled professionals are empowered to
Think Great and deliver exceptional retirement outcomes for our members. With a
culture grounded in accountability, collaboration and care, your work
contributes directly to members’ long term financial security.

The Marketing & Growth Business Unit focuses on developing and executing
strategies to drive customer acquisition, engagement, retention and overall
growth for the organisation. We are the engine room of change, and we are keen
to deliver and maintain best in class digital experiences.

Step into an impactful role where you help shape UniSuper’s transition to a
modern digital platform that delivers meaningful value for our members.

The role

The key focus of this role is delivering the agreed project scope to transition
UniSuper’s digital channels from legacy technology to Sitecore XM Cloud. You
will define requirements, prioritise delivery activities and support change to
ensure value is delivered incrementally while managing risk. You will:

• Define requirements and translate existing experiences into Sitecore XM
  Cloud specifications
• Maintain and prioritise the backlog based on business value and technical
  dependencies
• Collaborate with development teams to recreate current user experiences on
  the new platform
• Conduct user acceptance testing to validate functionality and performance
• Manage stakeholder expectations and communicate progress across business
  and technical teams
• Promote the new platform across the digital team to create excitement and
  drive adoption of the new capabilities
• Coordinate go live activities, documentation and post launch support

About you

You bring a practical, delivery focused mindset and enjoy working at the
intersection of business, technology and customer experience.
You will bring:

• Proven experience delivering digital projects, ideally within agile or
  scrum environments
• A data driven approach, with experience using Google Analytics or similar
  tools
• Strong coordination skills, with the ability to break work into manageable,
  value focused increments
• Clear influencing, storytelling and communication skills across technical
  and non technical stakeholders
• Experience working with tools such as Jira to manage epics and stories
• Background in financial services or superannuation, and experience
  partnering with Legal, Compliance or Product teams

What We Offer

UniSuper believes that the best way to achieve great things is when we come
together and collaborate. Therefore, we ask you to be able to commit to 60% of
your time in office. UniSuper is proud of our culture and benefits, which
empower our people to achieve their full potential, thrive, and grow their
career with us. These include:

• Generous company benefits
• Flexible working and multiple ways to flex
• Generous paid parental leave
• Annual learning and development budget

It should go without saying, but at UniSuper, we value and celebrate diversity
and inclusion. We believe that a variety of perspectives, backgrounds,
interests, abilities, and skills is crucial for delivering great retirement
outcomes for our members. We invite you to apply for the roles that suit your
career aspirations, even if you don’t meet all the requirements.