Digital Access Consultant

About Fitness & Lifestyle Group

Fitness & Lifestyle Group (FLG) is Asia Pacific's largest group of corporately owned health and wellness clubs — 310+ locations, 600,000+ members, and five of the region's most recognised fitness brands: Fitness First Australia, Goodlife Health Clubs, Jetts Fitness, Zap Fitness and Barry's. We're headquartered in Australia with regional offices across South East Asia, and we're on a mission to help our global community live stronger, happier lives.

The Opportunity

Fitness & Lifestyle Group (FLG) is seeking a Digital Access Consultant to enhance accessibility and usability across our digital platforms, ensuring an inclusive experience for all users, including members, MSR’s, and key stakeholders. In this operational role, you will manage escalated digital access issues and provide clear, timely guidance on Goodlife Health Clubs’ products and services. You’ll bring a strong understanding of access control best practices and a focus on creating seamless, inclusive digital experiences. This is an exciting opportunity for an accomplished Digital Access Consultant to manage impactful digital initiatives that enhance member and stakeholder experience to drive consistent, high-quality delivery. Based in our Brisbane office, this is a 3-month contract opportunity commencing immediately.

Key duties and responsibilities include (but are not limited to):

• Act as the first point of contact for resolution by clarifying member and Club digital access problems, determining the cause of the issue, negotiating and explaining the best solution for both parties and actively following up to ensure resolution including;
• Regular interaction with key internal and external stakeholders and parties to build sustainable relationships through open and interactive communication;
• Maintain strong phone contact handling and active listening skills;
• Strong customer service ability to greet customers warmly while maintaining a professional attitude;
• Excellent communication skills both written and oral;

About you:

• Belief that outstanding customer service is the key to success
• Strong influential and relationship building skills
• Strong problem-solving and self-motivation skills
• Ability to promote a strong working relationship with all club team members and management
• Knowledge and understanding of all systems
• Strong organisational skills
• Effective verbal and written communication skills
• Creative and innovative to visualise all steps necessary to accomplish desired results
• Effective time management skills and ability to manage conflicting priorities

In return we offer you:

• A chance to grow your career and broaden your skills within a supportive environment;
• The opportunity to be part of a dynamic team that thrives on creating positive member experiences;
• A flexible work environment with a mixture of in-office and work-from-home;
• A competitive salary plus super and a wide range of benefits including a complimentary gym membership;
• You'll also benefit from our industry-leading learning and development offering - we pride ourselves on supporting and developing our team members, providing them with the learning and skills they need to build a long-term career with us.

Our Commitment to Diversity and Inclusion:

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.

Apply Now! Please click Apply to submit a resume that details your experience, attributes, and achievements.

In return we offer you Complementary all access Goodlife Gym Membership, plus one for a friend FLG is committed to promoting a healthy work-life balance. We offer a hybrid work model, mixing 60/40 office (Monday, Tuesday and Thursday) and work-from-home responsibilities. Modern open-plan office with onsite cafe and complimentary barista coffee Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program Be recognised and rewarded by your peers for living our values with FLG's People's Champion awards Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program Employee Assistance Program Our commitment to diversity & inclusion At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.

Apply Now! Please click Apply to submit a resume that details your experience, attributes and achievements & a Cover Letter that outlines why you would be a great fit for this position.

Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital. FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives. Headquartered in Australia and with regional offices in South East Asia, our physical clubs and world-class digital products empower us to make a difference to the health and happiness of individuals and communities across Asia Pacific. Whether your passion lies in delivering first-class workouts, providing premium customer service or coding apps, we can offer a whole host of diverse and rewarding career opportunities at both a club and support office level. Join FLG and you join a company with strong values, not only within our business – as our ANZ team explain in this video – but in our broader community work and sustainability programmes.