Content Curator - Content Management Office, Travel & Mobility Business(C&M)

Job Description:

Department Overview
As Japan's leading OTA, Rakuten Travel is continuously striving to enhance its services and content to provide the best travel experiences for travelers, not only in Japan but also across global markets. We renewed our multilingual accommodation booking platform in 2022, and the Content Management Office has played an important role in maintaining high-quality hotel content ever since. Specifically, Supply Content Group has taken the lead in optimizing hotel content migration from domestic to inbound, thereby showcasing our strong presence among Japan's hotel inventory. We will continue to expand our business into new markets and contribute to the growth of the travel business from a global perspective.
Rakuten Travel: Rakuten Travel Global: Position: Why We Hire
To keep pace with the rapid growth in the travel industry, Supply Content Group has expanded its responsibilities to cover accommodations not only in Japan but also globally. By strategically managing all content across multiple platforms, we aim to provide travel experiences tailored to travelers’ needs. In the future, we envision providing compelling content that extends beyond accommodations, integrating every element of the travel journey. To achieve this, we are seeking a content curator who can enhance content quality from a global perspective and collaborate with us to build a platform that delivers value to both travelers and suppliers.
Appealing aspects of this role
- Opportunities to thrive in the rapidly growing global travel market.
- Significant autonomy derived from being part of a service in a growth phase.
- End-to-end experience from data-driven strategy planning through execution.
- Active collaboration with professionals with diverse areas of expertise.

Position Details

Responsibilities

In this position, you will be responsible for the comprehensive management of content across Rakuten Travel's domestic and global platforms. From data-driven content optimization and multilingual management to coordination with other services, you will work on a wide range of tasks to maximize the appeal of travel products and contribute to the growth of the service.

Key Responsibilities

• Create and manage content input rules for hotels.
• Conduct data analysis on hotel content completeness and hotel performances.
• Ensure the consistency and accuracy of hotel content, considering both domestic and inbound platforms.
• Manage the translation of hotel contents for inbound travelers.
• Oversee hotel content mapping with global distribution partners.
• Support the multilingual expansion of services including rental cars, in addition to accommodations.

Representative Projects

• Collaborate with domestic sales teams to improve hotel content for enhanced website usability.
• Research and propose optimal hotel content registration methods tailored to global distribution partners.
• Work closely with the development team to suggest and implement functional improvements for content display.

Work Environment

Organizational Structure

Content Management Office: 18 members - Age Range: 20s to 40s - Ratio: New grad 40%, Mid career 60%
Supply Content Group: 2 members - Age Range: 20s to 30s - Ratio: New grad 100%

Mandatory Qualifications:

• At least 3 years of professional work experience.
• Practical experience in content management, planning, and operations across any industry.
• Proven experience leading or collaboratively driving cross-functional projects.
• Strong eagerness to learn and adopt new technologies and methodologies, such as data analysis tools and AI, into daily work.
• Business-level proficiency in Japanese (spoken and written).
• Business-level proficiency in English (spoken and written), with a TOEIC score of 800 or higher.
• Practical experience with Microsoft PowerPoint and Excel.

Desired Qualifications:

• Work experience in the travel industry (OTAs, hotels, travel agencies, etc.).
• Practical experience in data analysis and visualization using tools such as SQL, Python, and Tableau.
• Foundational knowledge of website UI/UX improvement and product development.

Other Information:

Additional information on Location
Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo
Additional information on English Qualification
TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country. Proof of qualifications will be required by the time of the job offer. If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required.
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