Client Solutions Director

At Hatched, we’re all about Goodness & Growth. Cracked Daily.

The goodness at Hatched shines through in our approach to staff wellbeing and our employee value proposition and we’ve even been awarded for it by AFR Boss Best Place to Work and recognised for our People & Culture efforts by the B&T Women in Media awards.

Our offices in both Melbourne and Sydney are modern, fun and set up for both collaboration and quiet time. Our offices are dog friendly and close to some of the best that Windsor and the Sydney CBD has to offer; cafes, public transport, cinemas and importantly great bars and restaurants.

Hatchlings get 5 paid wellbeing days per year and 2 days paid for volunteering. We offer flexibility, so you can work from anywhere, but we love to see you in the office for 3 days each week and every Tuesday for our all staff catch up.
Every Thursday before payday, lunch is on us! We all take a break to have lunch together in the office, then follow lunch Good Thursday, Great Talks, where a few Hatchlings take to the microphone with a mini-talk on any topic they like. We’ve had talks on everything from how to make a hot-pot to brat culture Kamala Harris.

Right now, we’re on the lookout for a Client Solutions Director to lead a talented team, craft sharp media strategies, and build meaningful client relationships. If you’re someone who thrives on making an impact, mentoring great people, and delivering outstanding work, we’d love to chat.

Your Key Responsibilities as a Client Solutions Director at Hatched.

Crafting Great Strategy & Planning

• Own the briefing process—ensuring clarity from clients and translating briefs into meaningful work for media partners.
• Work closely with strategy and specialist teams to develop innovative, insight-led media solutions.
• Confidently plan across all media channels, ensuring campaigns align with broader business goals.
• Drive the use of Hatched’s proprietary tools and industry data to inform smarter planning.
• Maintain a high standard of implementation planning and media effectiveness.

Building Strong Client Relationships

• Be the go-to for senior marketing managers and directors, offering strategic guidance.
• Oversee all planning and activation, ensuring alignment with the overall media strategy.
• Lead client negotiations, working hand-in-hand with the Hatched trading team.
• Ensure quality and accuracy across all deliverables—from media plans to performance reports.
• Act as the key escalation point for client relationships, problem-solving with confidence.

Leading & Developing Your Team

• Lead a cross-functional media team, fostering collaboration and high performance.
• Manage workflow, troubleshooting challenges, and ensuring smooth project delivery.
• Provide mentorship, training, and career development opportunities for your team.
• Create a culture of recognition, feedback, and continuous learning.
• Strengthen relationships with media partners and ensure your team values these connections.

Driving Commercial Success

• Ensure client KPIs are met while aligning with Hatched’s commercial goals.
• Oversee budgets, fees, and invoicing accuracy.
• Keep a pulse on revenue opportunities that benefit both clients and Hatched.
• Maintain accurate financial forecasting and reporting.

Who You Are

• A media leader with experience in media strategy, planning, or client leadership.
• Passionate about delivering smart, strategic media solutions that drive real impact.
• Confident in managing a team, providing mentorship, and fostering a collaborative culture.
• A natural relationship-builder with strong communication skills.
• Detail-oriented, commercially savvy, and proactive in solving challenges.
• Comfortable working across all media channels and keeping up with industry trends.