Client Services Coordinator

Who are we?

Southern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR Triple M & the Hit Network. With the ability to reach 95% of the population through our Radio, TV, and Digital channels, we're on a mission to Entertain, Inform & Inspire all Australians Anytime. Anywhere!

In 2021 we launched LiSTNR, a curated and personalised Audio-On-Demand destination. It is home to the Hit & Triple M Networks, 25 music stations, and over 500 podcasts. LiSTNR is Australia’s #1 podcast network reaching more than 8 million monthly listeners.

What’s on offer for you?

• Permanent position based out of our vibrant Brisbane office.
• Training and development opportunities, health and wellbeing initiatives, birthday leave, volunteer leave, concert tickets, footy tickets, social events – PLUS much more!
• Industry leading, gender neutral Paid Parental Leave Policy, offering 20 weeks paid parental leave for the primary carer.
• Award-winning, highly supportive, and creative culture that enables you to be your best unique self!
• Flexible working environment (we offer a range of flexible working options to help our people balance work and home life).
• Attractive salary package and opportunities for growth & progression – we love to promote internally across our 65 offices!

About the role:

We’re looking for a Client Service Coordinator to join our Sales team based in Brisbane. In this role, you will play a key part in ensuring the seamless operation of the sales team by delivering exceptional support to Account Managers and Sales Managers. Your efforts will be crucial in enhancing both internal and external client satisfaction and driving revenue growth for the company.

What you’ll be doing:

• Provide administrative support to nominated Account Managers in an effective, detailed and timely manner
• Deliver a high level of client satisfaction through providing prompt, customer focused and professional responses to enquiries and requests, especially questions from clients and with client requirements (i.e. bookings, material, rates, and research)
• Proactively provide support and embrace joint responsibility with Account Managers for client activity and internal reporting activity in the following areas:
  • Post Campaign Reports
  • Designing, preparing and checking client proposals
  • Booking procedure – writing, client authorisation, entering, checking confirmations, providing client with confirmations, filing of broadcast agreements with appropriate paperwork attached
  • Creative process – briefs (when appropriate), client approval, material instructions
  • Client pre and post times
  • Account Queries and Follow Up
  • Revenue reporting
  • Salesforce – accurate management of client database
  • Development and management of filing systems to ensure effective workflow for Account Managers and Sales Managers

Experience we’re looking for:

• Strong skills across the Microsoft Office Suite (Word, PowerPoint, Excel and Outlook)
• Exceptional communication skills, both written and verbal
• Ability to problem solve and navigate challenges with a positive mindset
• Experience in managing client databases, and research programs

We are values driven at SCA - if you align with our core values, you’ll be a great addition to the team:

• We’re Better Together
• People are our Power
• Always Curious
• We Push Doors Open
• Be Genuine

Still not convinced?
Head to our TikTok, Life@LiSTNR, for a sneak peek into some of the fun we have at SCA!

Interested? Apply now by submitting your resume via our Careers Page. Even if you don't tick every single box on this ad, we still want to hear from you! 

Hot tip: Make sure you download and sign up to LiSTNR – you may be asked about your listening experience throughout the interview process!