Broadcast Technology Support Technician

Company Description

Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands. 

Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.

Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark.

Job Description

As a Broadcast Technology Support Technician, you will provide vital front-line technical support and expertise for Nine's sophisticated production systems. You will be the primary point of contact for internal customers, ensuring the seamless delivery of high-quality broadcast services by proactively resolving hardware and software issues across our 24/7 operations.

Day to day you will:

• The successful candidate will be part of an enthusiastic team responsible for day to day support of sophisticated, up to date, technical broadcast systems.
• Serve as the primary contact for internal stakeholders via phone and ticketing systems.
• Troubleshoot and resolve technical issues across studio automation and live production.
• Support diverse environments including post-production, digital assets, and news gathering.
• Manage the lifecycle of incidents to ensure timely resolution of broadcast system faults.
• Maintain comprehensive technical documentation and contribute to staff knowledge sharing.
• Monitor industry trends to support the continuous improvement of broadcast standards.

Qualifications

What you'll bring:

• Tertiary qualifications in engineering, technology, or equivalent practical industry experience.
• A customer-centric approach with the ability to manage multiple shifting priorities.
• Clear communication skills and the motivation to work both independently and in teams.
• A proactive attitude toward problem-solving and upskilling in new technologies.
• Flexibility to work a rotating 24/7 roster, including early starts, weekends, and holidays.
• Prior experience providing technical support within broadcast or production environments is an advantage.

Additional Information

How we work

At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team. 

Our employee benefits include:

• Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.
• Digital newspaper subscription to our mastheads.

More info at Nine Careers.

Our Commitment to Diversity and Inclusion:

We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.