AVP/Senior Associate, Digital Transformation Specialist, Group Operations Capability Centre (GOCC), Group COO

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. The Group Ops Capability Centre (GOCC) at DBS is at the forefront of transforming banking operations through innovation.

We accelerate the development and deployment of cutting-edge AI capabilities, including Document AI, Agentic AI, and LLM technologies, integrating them seamlessly into workflows. GOCC drives digital transformation across our business operations, overseeing customer-centric initiatives and ensuring "One Bank" consistency.

Join us to reshape the future of banking by driving impactful change and innovation within a dynamic, global environment.

Responsibilities

As the Delivery Lead for Email Assistant & GenAI Solutions, you will drive the end-to-end delivery of the Email Assistant platform, encompassing core capability builds, system enhancements, and the integration of cutting-edge Agentic and Generative AI features.

You will be responsible for new use case onboarding, workflow integrations, and developing intelligent email classification and auto-reply functionalities to optimize operational efficiency and enhance user experience.

• Email Assistant Platform Management

  Lead the end-to-end delivery of the Email Assistant, actively building and implementing its core capabilities, developing new features, and driving continuous enhancements. Spearhead the foundational development of the Email Assistant, establishing its architecture and executing the implementation of new functionalities based on business requirements and technological advancements.

• Workflow Integration & New Use Case Onboarding

  Strategize, execute, and directly implement the integration of the Email Assistant with IBPM workflows to facilitate seamless onboarding of new use cases. Manage and actively contribute to the full project lifecycle for new use case onboarding, from initial requirements gathering and solution design through hands-on development, deployment, and post-implementation support, ensuring smooth adoption and operation. Design, develop, and implement efficient workflow integrations for email fulfillment processes, focusing on automating responses and task assignments to optimize operational efficiency.

• AI-Powered Capabilities, Prompt Engineering & GenAI Governance

  Drive, implement, and integrate Agentic and Generative AI features within the Email Assistant to enhance automation, intelligence, and overall user experience. Develop and build use-case-specific Generative AI Email Smart Classification capabilities, enabling intelligent categorization and routing of emails. Lead, develop, and deploy advanced Email Auto-reply capabilities, leveraging AI to generate relevant and personalized responses. Design, optimize, and actively manage prompts for GenAI models to achieve desired outputs for email classification, summarization, and auto-reply. Conduct iterative prompt testing and incorporate feedback to continuously enhance prompt effectiveness and GenAI model accuracy, while ensuring adherence to governance and approval processes for all GenAI implementations.

Requirements

• Proven Leadership & Technical Expertise: Demonstrated experience in leading end-to-end technical delivery of complex platforms, particularly with hands-on experience in building and implementing core capabilities and new features for systems like an Email Assistant.
• Full Project Lifecycle Management: Ability to manage and actively contribute to the entire project lifecycle, from requirements gathering and solution design through hands-on development, deployment, and post-implementation support for new features and use cases.
• Problem-Solving & Innovation: A proactive approach to identifying and solving complex technical challenges, with a commitment to continuous improvement and driving innovation in digital transformation initiatives.
• Workflow Integration & Automation Acumen: Solid background in strategizing, executing, and directly implementing workflow integrations, especially with platforms like IBPM, and designing automated solutions for email fulfillment processes.
• Strong AI/GenAI Proficiency: In-depth knowledge and practical experience in developing, building, and integrating Agentic and Generative AI features, including expertise in GenAI Email Smart Classification, Auto-reply capabilities, and prompt engineering.
• Governance & Compliance Mindset: Understanding and adherence to governance and approval processes for GenAI implementations, with experience in iterative testing and feedback integration to ensure effectiveness and accuracy.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location: DBS Asia Central

Job: Operations

Schedule: Regular Employee Status: Full time

DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world.

DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker.

The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023.

DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.