Assistant Manager, Enterprise Customer Communications & eNews

Assistant Manager, Enterprise Customer Communications & eNews

The American Express Brand Team is responsible for building strong awareness,
connection and brand affinity amongst both prospects & existing customers. The
local ANZ Brand Team works closely to champion, protect and support the American
Express Brand in Australia and New Zealand (ANZ) in close collaboration with our
Global Brand Marketing Team. Our remit works across Consumer, Business &
Merchant objectives with an Enterprise mindset at the heart of our strategy and
vision.

This is an exciting opportunity for an experienced & passionate marketer to join
the American Express Brand Team and drive through the line communication
strategy & execution for customers through the line in key longstanding
enterprise-wide initiatives including Delicious Month Out & Shop Small. In
addition, the role will look after customer-specific content to engage, inspire
and educate our customers around the many benefits available with Amex. The
successful candidate will have experience in customer marketing channels and a
keen eye for what good content looks like, alongside a passion to drive
innovation, build engaging communications and future proof our customer
communications.

This role is ideal for a marketing professional who thrives in a fast-paced,
collaborative and results-oriented environment. The successful candidate will be
highly organised, proactive and detail-oriented, with strong stakeholder
management skills and a passion for delivering exceptional customer campaigns
through traditional and evolving marketing channels.

The team’s core measures of success are driving Brand Consideration uplift and
growing acquisition demand for future Card Members. The ideal candidate for this
role will need robust stakeholder management skills, strong attention to detail
and a creative thinker who is calm under pressure and has a positive, ‘can-do’
attitude to join our team.

At American Express, our culture is built on a 175-year history of
innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and
colleagues. From delivering differentiated products to providing world-class
customer service, we operate with a strong risk mindset, ensuring we continue to
uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive
support for your holistic well-being and many opportunities to learn new skills,
develop as a leader, and grow your career. Here, your voice and ideas matter,
your work makes an impact, and together, you will help us define the future of
American Express.

We back you with benefits that support your holistic well-being so you can be
and deliver your best. This means caring for you and your loved ones' physical,
financial, and mental health, as well as providing the flexibility you need to
thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability
  benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending
  on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and
  doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful
completion of a background verification check, subject to applicable laws and
regulations.