WalkMe Digital Adoption Lead - South Bank, QLD

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About the Opportunity
 
Join Flight Centre Travel Group as a WalkMe Digital Adoption Specialist and play
a key role in helping people and software work seamlessly together.
 
You’ll design, build and optimise in-platform digital adoption experiences that
improve productivity, drive operational efficiency and support consultants in
their day-to-day work.
 
Working closely with Change & Adoption, Learning & Development, operational
stakeholders and subject matter experts, you’ll create high-quality WalkMe
content that is accessible, engaging and aligned to broader capability pathways.
 
This is an exciting opportunity to combine technical expertise, instructional
design and user experience thinking to create meaningful business impact.
 
Candidates must be based in Brisbane, or willing to relocate.
 
 
What you will be doing:
* Design and build WalkMe content, including smart tips, walk-thrus, blockers,
launchers and surveys using sound instructional design principles
* Maintain governance standards, best practices and scalable approaches across
WalkMe implementations
* Assess business needs and use cases, design impactful solutions and
continuously improve outcomes through measurement and iteration
* Manage the build, testing, deployment and maintenance of WalkMe content
across digital platforms
* Maintain accurate ticket updates and provide visibility of project status,
priorities and next steps
* Partner with Learning & Development teams to align WalkMe content with
onboarding and capability pathways
* Translate complex operational processes into intuitive, in-the-flow-of-work
guidance with subject matter experts
* Collaborate with business, technical and creative stakeholders to support
software readiness, communications and training outcomes
* Support agile development practices and continuous enhancement of the digital
user experience
* Measure solution effectiveness against KPIs and document solutions through
UAT and user guides where required
* Promote WalkMe best practices and build stakeholder awareness of digital
adoption value
* Build strong relationships with project teams and stakeholders across the
business
* Align WalkMe releases and activities with governance and intake processes
* Continuously develop expertise in digital adoption, instructional design and
change management

 
We would love to hear from you if you have:
* Demonstrated experience designing, building and maintaining WalkMe solutions
in a commercial environment strongly preferred. Experience with other digital
adoption platforms will also be considered
* Experience in instructional design or learning content development, ideally
using tools such as Articulate Storyline or Rise
* Experience translating complex operational or process knowledge into
accessible learning content
* Familiarity with software deployment, APIs and system integrations.
* HTML, CSS and/or JavaScript experience is desirable
* Proficiency in Microsoft Excel, Word and PowerPoint
* Background in UX design, learning and development, change management or
project management is advantageous
* 1-3 years of professional services or instructional design experience is
desirable
* Bachelor’s degree in IT, Instructional Design, Education or a related
discipline desirable, or equivalent industry experience
* Certificate IV in Training and Assessment regarded favourably

What you'll Enjoy:

Culture: you will be employed by an inclusive company that offers a team
culture like no other in the industry - Flight Centre Travel Group Australia is
proud to be a certified Great Place To Work Australia New Zealand Pty Lt

Our People: FCTG is an Equal Opportunity Employer and encourage all
suitably qualified applicants to apply. This includes Aboriginal and Torres
Strait Islander People and people from racial, ethnic, or ethno-religious
minority groups and people with disability, regardless of age, race, gender,
gender identity or expression, sexual orientation, or veteran status 

Development: Individualised Learning & Development pathway options

Exclusive Staff Discounts: Accessible via our employee-only portal with over
500 of Australia’s leading retailers, health and wellness discounts, financial
planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours,
cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and
businesses across the globe - we promote from within  

Corporate Health Discounts: Access exclusive discounts on health insurance
plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team building and industry events, with
the opportunity to attend global conferences (Bangkok in 2026)  

 Giving Back: Corporate Social Responsibility program supporting nominated
charities through Workplace Giving, volunteering and fundraising; paid parental
and volunteer leave

Sustainability: The protection of our environment is essential to the future
of tourism, as a leading travel group, we have made efforts to affect positive
change to the environment

 
 
Please note: applications can only be considered by candidates who have the
right to work in Australia without restriction or requiring visa sponsorship.
Remote working options are not available for this position.

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