Transfer Agency, Officer

Who we are looking for:

At this level you will be required to demonstrate a comprehensive knowledge of relevant work processes alongside a broad understanding of related and interfacing activities to provide effective management of Transfer Agency. You will be expected manage day to day tasks pertinent to the department’s activities but a major focus will be on change management, resource planning and development, client relationship management and risk reduction.

What you will be responsible for:

LEADERSHIP

• Responsible for the achievement of specific department/section performance targets and objectives
• As a member of the senior management team lead, support the manager to manage the department
• Make sound operational decisions
• Contribute to the development of the organisation in terms of financial planning, business strategy, service offerings and HR policies

CLIENT RELATIONSHIP

• Development and maintenance of strong client relationships
• Handle and resolve complex/unusual operational and managerial problems that are referred from above and below
• Ensure that procedures, policies and processes are adhered to so that a high quality service is delivered to the customer.
• Propose and/or implement procedural changes to improve performance of the department or of related business areas
• Maintain and develop expertise demonstrating judgment and an understanding of the business
• Responsible for the development and continued maintenance of satisfactory operational client and regulatory body relationships

RESOURCE MANAGEMENT

• Identify and secure resources required by the department and ensure effective utilisation
• Ensure that Transfer Agency is properly resourced both in terms of people and technology whilst complying with agreed budgetary guidelines
• Provide adequate training to all grades in support of the overall organisation & Transfer Agency Training Plan
• Assist more senior colleagues when required to do so and deputise in their absence
• Utilise management information as required to assist in managing both clients and resources
• Focus on development opportunities for your Senior Associates and ensure that time is made available to focus on non-operational management aspects of role through the delegation of tasks where appropriate.
• Using corporate management tools, actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team with your direct reports

RISK & REGULATORY

• Ensure compliance as appropriate with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organization
• Understand the risk environment within the team & manage appropriately
• Monitor the development and implementation of appropriate procedures to meet internal control and external compliance/regulatory requirements

COMMUNICATION

• Provide regular feedback to managers and more senior colleagues with regard to Transfer Agency operations
• Attend and contribute to operational, client, risk, audit and regulatory meetings as required
• Actively participate in your chosen Focus Group

CHANGE MANAGEMENT

• Create an environment that is flexible and adaptable and be a champion of change
• Initiate and oversee tasks within a continuous improvement drive to ensure that the Department is efficient and seen as customer and quality driven
• Provide support to Senior Associates and their reports during the implementation of change
• Ensure participation in the completion and implementation of department wide projects as required and lead local team initiatives

Education & Preferred Qualifications:

Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure. Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint Strong written & verbal communication skills Possess excellent organisational, planning and co-ordination skills. Ability to work accurately to tight deadlines Proactive and able to work independently and as part of a team Comprehensive procedural, technical and product knowledge of the Transfer Agency business is required. This should be complemented with a good understanding of Fund Accounting, Custody and Regulatory background to Funds Industry. Typically candidate will have 5-8 years experience in a similar environment including at least 3 years in a management/supervisory capacity. Candidate will lesser experience may also be considered.

Core Competencies

• Accurate and Precise
• Team Oriented
• Organised
• Personable
• Flexible
• Self-reliant
• Enthusiastic
• Excellent communications skills

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers