Specialist, Chatbot and Digital Adoption

Specialist, Chatbot and Digital Adoption

The Specialist, Chatbot and Digital Adoption, will play a crucial role to support the adoption and optimization of digital tools, ensuring employees and stakeholders fully utilize these technologies to achieve organizational goals. This position involves managing chatbot solutions and digital adoption platforms (DAPs) to enhance user experience, streamline workflows, and maximize the return on technology investments.

Key Responsibilities

• Digital Strategy Execution: Execute the operational strategy for chatbot frameworks and digital adoption platforms to align with organizational goals.
• Project Management: Assist in planning, monitoring, and delivering chatbot and digital automation projects within scope and timeline.
• Stakeholder Engagement: Collaborate with cross-functional teams and data owners to map customer journeys, manage logic flows, and handle engagement follow-ups.
• Training & Support: Assist training initiatives for employees on digital tools, ensuring they are equipped to use them effectively.
• User Experience Optimization: Leverage analytics to monitor user interactions with chatbots and DAPs, identifying bottlenecks and areas for improvement.
• Change Management: Assist in driving change programs to ensure seamless transitions during technology rollouts, addressing employee resistance where necessary.
• Performance Monitoring: Track platform KPIs (usage, feedback, fallbacks) and convert raw data into actionable business dashboards.

Requirements

• A degree in computer science, information technology, business administration, or a related field.
• At least 3 years of experience in project management or digital adoption roles.
• Familiarity with chatbot technologies, digital adoption platforms, CRM systems, or similar tools.
• Strong analytical skills with experience using data visualization tools.
• Excellent communication skills to engage stakeholders across all levels of the organization.
• Proven ability to manage change programs and train employees on new technologies.
• A collaborative mindset with a focus on delivering high-quality user experiences.

This role is ideal for a tech-savvy individual with strong interpersonal skills who thrives at the intersection of technology implementation and user engagement. We regret that only shortlisted candidates will be notified.

Hiring Institution

NTU A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources. For more information, visit www.ntu.edu.sg.