Sales & Marketing Administrator

Company Description

Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne’s skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travellers. Our dual-branded hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier wellness amenities including a pool and a gym. We also host one of the largest conference centres in Melbourne, with 32 versatile event spaces that create the perfect setting for meetings, celebrations, and everything in between. Ready to be part of something exceptional? Come make an impact with us!

Pullman & Mercure Melbourne Albert Park is part of the Accor group. Accor is Australia’s largest hotel network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Together, We Champion Progress...

Progress is at the heart of what you do! By joining Accor & Pullman Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. #WorkYourWay
Do what you love, care for the world, dare to challenge the status quo! #BeLimitless

Job Description

As our Sales & Marketing Administrator, you’ll play a key role in supporting the Commercial team and ensuring the smooth day-to-day operation of the department. This is a highly collaborative and fast-paced role where organisation, attention to detail and initiative are everything.

You will be responsible for:

• Supporting the Conference and Events Sales team with proposals, contracts, internal diaries, client communications and familiarisation events
• Provide support with managing incoming sales enquiries
• Provide support for planning and coordination of conferences, events and accommodation
• Preparing and maintaining reports including Business on the Books, weekly sales reports and month-end reporting
• Assisting with database management, including client records and loyalty program processes
• Maintain and manage logins, user access for sales and marketing platforms
• Coordinating administrative tasks such as purchase orders, invoice processing and meeting minutes
• Supporting sales and marketing activities including client prospecting, research and planning of sales calls
• Assisting with projects, promotions and market research initiatives
• Overseeing general office administration for the department, including maintaining stationery supplies and ensuring all administrative resources are well organised and readily available

You’ll work closely with multiple departments across the hotel, including Front Office, Food & Beverage, Kitchen, Finance and People & Culture, and contribute to delivering a seamless and professional experience for both internal and external stakeholders.

Qualifications

Qualifications & Experience
We’re looking for someone who is organised, proactive and thrives in a dynamic environment. Ideally, you will bring:

• 1–2 years’ experience in a similar administrative or sales support role, preferably within hotels, events or sales environments
• Strong administrative and organisational skills with the ability to manage multiple priorities
• Excellent communication and interpersonal skills, with confidence engaging across all levels
• High attention to detail and ability to produce accurate work under pressure
• Proficiency in Microsoft Office; experience with hotel systems (e.g. Opera, Delphi) is an advantage
• A proactive mindset with the ability to work both independently and as part of a team
• Strong time management skills and ability to meet deadlines
• Cultural awareness and the ability to work in a diverse team environment
• A team player with a positive attitude and a genuine interest in hospitality and customer service.

The ideal candidate is detail-oriented, efficient, and comfortable working in a fast-paced hotel environment with genuine passion for hospitality and guest and client experience.

Applicants must have full working rights in Australia to be considered, and we are unable to provide sponsorship.

Additional Information

Benefits and Perks
Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, and for your family and friends.
Access to Accor Partner Benefits such as Europcar.
Discounted onsite car park available.
Access to confidential Employee Assistance Program.
Inclusive and diverse environment.
A friendly and supportive work environment.
Excellent opportunity to further grow and develop your career with an industry leader
Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition
Mentoring and career development along-side experienced and dedicated professionals