Product Owner, Customer Communications

About the Role

As Product Owner, Customer Communications, you will contribute to a purpose-led
transformation across Consumer Insurance Claims. You will lead cross-functional
initiatives to deliver clear, timely and meaningful communications for
customers. This role enables you to influence experiences, improve customer
outcomes and support strategic objectives across Consumer Insurance.

What You’ll Do

• Lead a cross-functional initiatives to deliver customer communication
  outcomes aligned to Claims and Consumer Insurance strategy.
• Manage end-to-end delivery, ensuring clear requirements, structured testing
  and smooth implementation of communication solutions.
• Prioritise the backlog based on customer needs, business outcomes and
  regulatory obligations to maximise delivered value.
• Partner with stakeholders across claims, technology and risk to design
  solutions that improve clarity and customer experience.
• Provide clear direction and maintain focus on delivering outcomes that
  support customers during claims journeys.
• Monitor delivery progress, manage risks and provide regular updates to
  stakeholders on outcomes and performance.

What You’ll Bring

• Experience in insurance or financial services, with strong understanding of
  customer and claims environments.
• Demonstrated ability to lead delivery in agile or project environments,
  including backlog prioritisation and requirement definition.
• Strong stakeholder engagement skills, with the ability to align business and
  technology teams to achieve outcomes.
• Technical and data literacy, enabling you to work with systems, communication
  platforms and data insights.
• Analytical thinking skills to identify opportunities, solve problems and
  improve customer communication experiences.
• Ability to manage competing priorities with clear goals and structured
  approaches in a dynamic environment.

What You’ll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks,
wellbeing support, career development, and recognition. Shine has been
recognised for excellence in employee experience, making it easier than ever to
access what matters most to you.

• Paid study support, career breaks, on-the-job learning, and a $1,000 referral
  bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP
  access
• Discounts at 400+ retailers, insurance savings, gym memberships, and reduced
  super fees
• Paid volunteer leave, donation matching, and unlimited emergency response
  leave
• Diversity is celebrated through employee resource groups and inclusive
  policies for all families

Explore our full benefits: www.suncorpgroup.com.au/careers/benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented
and passionate as the communities in which we live and operate, and where our
people feel included, valued and connected. We are passionate about inspiring
our people by creating a diverse, accessible, and inclusive culture, offering
flexible work, career development and internal mobility, and building connected
relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our
recruitment process or in the workplace, we encourage you to contact
luke.morandini@suncorp.com.au for a confidential conversation. To apply for this
opportunity, please submit your application directly via the link provided.