Manager/Senior Manager (Digital Product Insights) [PDD]

What the role is

Support data-informed product development and enhancement plans within the Careers Connect Group's digital ecosystem through analytics, data management, and insights generation. The role involves learning about, and applying analytical methodologies, to develop insights that inform product decisions. You will handle data requests and processing while collaborating with cross-functional teams to optimise product performance across the digital Career and Employment Services (CES) platform. This position offers significant learning opportunities for candidates eager to develop expertise in product-related analytics whilst handling essential data operations that support organisational decision-making.

What you will be working on

• Data Analysis and Interpretation
  Collect, analyse, and interpret data from multiple sources to identify trends and patterns in customer digital behaviour
  Apply basic statistical analysis skills to understand product performance and usage
  Translate data findings into clear, actionable insights, such as user needs for product improvements
• Data Visualisation and Reporting
  Create clear dashboards and visualisations using tools like Tableau, Power BI, or Excel
  Develop regular reports and presentations for different stakeholders
  Disseminate findings clearly to management and cross-functional teams
• Data Management and Operations
  Manage and process data requests from internal and external stakeholders efficiently and accurately
  Liaise with organisation’s data governance team on compliance requirements, operational procedures, and data management standards
  Upload data accurately to platforms following established protocols and quality standards
• Product Strategy and Business Intelligence
  Understand product development processes and align insights with business goals
  Support product strategy through comprehensive data analysis
  Contribute to product enhancement initiatives with evidence-based recommendations
• Stakeholder Management and Project Coordination
  Communicate effectively with diverse teams and tailor findings to different audiences
  Provide contextualised insights and actionable recommendations
  Manage multiple stakeholders, projects and data requests simultaneously and independently
  Work collaboratively in fast-paced yet sometimes ambiguous environments while maintaining quality standards
• Technical Skills and Tools
  Ability to use data analysis tools and programming languages like Python, SQL, and/or R is a bonus
  Work with platforms and frameworks such as Google Analytics 4, Databricks, Adobe Analytics, when needed
  Learn new technologies including advanced analytics platforms such as new AI/GenAI tools, where required

What we are looking for

• Strong attention to detail and accuracy when handling data
• Quick learner and thinker who is comfortable with both analytical challenges and routine tasks
• Effective communication skills with growth and collaborative mindset
• Confidence in presenting to different stakeholders, including Senior Management and POHs
• Proactive and self-motivated with willingness to learn new skills independently
• Comfortable with ambiguity whilst navigating dynamic environments and steep learning curves
• Open to candidates from diverse or fresh backgrounds with interest in data and product analysis- training and upskilling opportunities in technical tools and programming languages will be provided

http://jobs.careers.gov.sg

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters!

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