Manager, Agency Management

Manager, Agency Management

This role offers the opportunity to sit at the centre of agency recruitment strategy, partnering closely with field leaders to strengthen and scale recruitment effectiveness across the organisation. By enabling leaders with the right systems, insights, and infrastructure, the role directly contributes to our mission of building a high‑quality agency force that drives sustainable growth and better customer outcomes. The successful candidate will gain broad exposure to senior stakeholders, field operations, and cross‑functional projects, while shaping how recruitment is executed on the ground. It’s a chance to make tangible impact, develop strong commercial and analytical capabilities, and grow as a trusted advisor in a dynamic, people‑driven environment.

Position Responsibilities:

• Partner with assigned agency leaders as the primary recruitment enablement point of contact, providing structured support across recruitment financial schemes, allowances, incentives, and reimbursements.
• Act as a subject‑matter expert on recruitment systems, processes, and workflows, including new applicant processes, onboarding, and issue resolution.
• Translate complex recruitment data into clear, actionable insights to drive recruitment KPIs.
• Own and deliver end‑to‑end recruitment projects, collaborating with internal stakeholders to improve recruitment effectiveness and scalability.
• Lead recruitment infrastructure enhancements, including lead‑generation initiatives, platform improvements, compensation and onboarding enhancements, and system or process improvements.
• Work closely with agency leaders and field engagement teams to support recruitment execution, including participation in branch meetings, leader reviews, briefings, and key agency events.
• Provide on‑site and meeting‑based support when critical to drive recruitment initiatives and campaigns.

Required Qualifications:

• Experience in recruitment enablement, recruitment operations, or recruitment business management, preferably within financial services, insurance, or large matrix organisations.
• Hands‑on experience supporting agency‑led or sales‑driven recruitment environments.
• Strong capability in managing recruitment systems, processes, and data‑driven performance metrics.
• Proven ability to lead cross‑functional initiatives and deliver recruitment platform or process improvements.
• Solid stakeholder management and communication skills, with the ability to engage senior leaders and field teams.
• Good analytical skills with experience translating recruitment data into clear, actionable insights.
• Familiarity with recruitment‑related financial schemes, incentives, or compensation frameworks.

Preferred Qualifications:

• Experience working with agency‑led or sales‑driven recruitment environments.
• Exposure to recruitment financial schemes, incentives, or compensation structures.
• Experience driving recruitment platform or infrastructure enhancements.
• Strong analytical capability to translate recruitment data into business insights.
• Background in financial services, insurance, or large matrix organisations.

When You Join Our Team:

We empower you to learn, grow, and shape the career you want. We support flexibility, well‑being, and inclusion in a culture where people truly matter. As part of a global organisation, you will have the opportunity to make meaningful impact and help shape the future of recruitment.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index.

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.