Internal Digital Communications Advisor

Internal Digital Communications Advisor

Clerk Grade: 7/8
Annual Salary Range: $113,574 - $125,720 plus superannuation
Employment Type: Temporary (up to 6 months), Full-time
Location: Sydney

Are you someone who loves variety and thrives on building relationships? We’re looking for a motivated self-starter to join our Internal Communications team and assist with our internal communications channels, primarily the DCS Intranet.

This is a dynamic, people-focused role where no two days are the same. You’ll work across all areas of DCS, supporting teams to shape and maintain intranet content that’s useful, consistent and easy to understand.

What you'll do:

• Act as a curator and moderator of the DCS intranet
• Support stakeholders across the department to manage their content
• Ensure consistency, clarity and accessibility across the platform
• Help turn complex information into plain, readable language
• Keep an eye on multiple stakeholder projects while progressing your own assignments
• Provide reporting and analytics, and manage the Intranet news and events

What we’re looking for:

• Someone who’s curious, proactive and willing to give things a go
• Great stakeholder skills – able to guide and sometimes say no when needed
• A keen eye for detail and consistency, especially in design and tone
• Comms experience is a plus, especially simplifying technical or policy content
• SharePoint know-how is helpful, but not essential

You’ll be part of a supportive and collaborative team that values initiative, clarity and kindness. If this sounds like your kind of role, we’d love to hear from you.

How to apply

Click the link to submit your application. Please attach
An up-to-date resume
A cover letter (max. 2 pages) outlining how your skills and experience align with the role.
The application portal will be unavailable from 24/12/25 to 25/12/25 due to system maintenance. Applications during this period will not be received. Please apply prior to midnight 23/12/25 or from 26/12/25 until the closing date.

Please note, only current DCS employees are eligible to apply for internal EOI's. Contingent Workers are encouraged to apply to any externally advertised roles
Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via Meg.Rapley@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 12 January 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Meg.Rapley@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit
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Information on adjustments available for the recruitment process