Head of Customer Marketing & Integration

Head of Customer Marketing & Integration (CMI)

• Take full ownership of a major revenue portfolio and reshape it from a functional team into a strategic commercial powerhouse.

• Gain significant career exposure by reporting directly to a Director and holding a key position on the Sales Leadership team.
• Influence key business outcomes with direct visibility to senior executives across both Cartology and the wider Woolworths Group.

Cartology is one of Australia’s leading retail media businesses, powered by the Woolworths Group. We provide targeted omnichannel marketing solutions and comprehensive closed loop reporting to help brands grow. With Cartology, brands can drive real customer impact across the shopper journey.

Cartology is truly pioneering the future of Retail Media, creating, shaping and leading this new industry that connects brands to customers in new and exciting ways.

Be nothing but yourself in a culture that is inclusive and innovative. Work as part of an ambitious, smart and passionate team and belong to something meaningful as part of the Woolworths Group.

What you’ll do

As Head of CMI, you will be responsible for transforming the CMI function from an event-centric, project-management team into a strategic, commercial entity. The vision is to drive innovation, build new capabilities, and develop more creative brand solutions that leverage the full Woolworths Group ecosystem. By clarifying roles and responsibilities with the sales team, the CMI function will take the lead on event-related revenue and strategic delivery, freeing up the sales team to focus on proactive, advisory-led selling.

Key accountabilities of the Head of CMI position include:

• Strategic & Commercial Leadership: Drive the transformation of the team from a project-management function into a commercially-focused powerhouse, leading the development and activation of strategic growth opportunities.
• Event & Brand Innovation: Orchestrate a high-impact events calendar, owning the strategic delivery and commercial results for brands to drive significant repeat business and create innovative, market-leading solutions.
• Senior Stakeholder Collaboration: Act as the central bridge between sales, marketing, and commercial teams, masterfully influencing senior stakeholders and establishing clear processes to maximise opportunities across the business.
• Team Leadership: Lead and inspire a team to build a best-in-class commercial function.

What you’ll bring

• Proven FMCG Expertise: A strong track record in marketing, shopper, customer, or trade marketing gained within a fast-paced FMCG or retail environment.
• Exceptional Commercial & Strategic Mindset: You possess outstanding commercial acumen and strategic thinking skills, with the ability to turn complex challenges into clear, actionable growth plans.
• Inspirational & Influential Leadership: A natural leader with demonstrated success in influencing senior management, solving problems creatively, and simplifying ambiguity for your team and stakeholders.
• Advanced Business Acumen: A relevant Business Degree or MBA would be a significant advantage.

What you’ll experience

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• Access to Sonder.  Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
• A progressive and competitive leave policy that gives you more space for what matters to you.
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary.  Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc.

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.