Digital Platform, Intern

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we’d love to hear from you.

About the Role

We are looking for a motivated and detail-oriented intern to support our digital platform initiatives. This role will focus on conducting research, gathering insights, and supporting User Acceptance Testing (UAT) to ensure seamless delivery of digital experiences. This is an excellent opportunity to gain hands-on experience in digital product development, customer experience, and platform optimization.

Roles and Responsibilities:

• Research & Analysis

  • Conduct market and competitor research on digital platforms, customer journeys, and emerging trends
  • Gather and synthesize user insights to support platform improvements

• User Acceptance Testing (UAT) Support

  • Support execution of UAT activities for digital platforms (web/app)
  • Perform functional and user journey testing across platforms
  • Log, track, and follow up on defects with IT and product teams

• Coordination & Documentation

  • Work closely with product, IT, and business teams to ensure alignment
  • Support project documentation, including requirements and testing reports
  • Help track progress, timelines, and deliverables

Minimum Job Requirements:

• Currently pursuing a degree in Business, Information Systems, Computer Science, or related field
• Strong analytical and problem-solving skills
• High attention to detail and structured thinking
• Good communication and presentation skills
• Comfortable working with Excel, PowerPoint, and documentation tools
• Interest in customer experience and digital innovation

Others: You are required to obtain relevant license if your job involves in regulated activities. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA.

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Bring your difference to AIA