Digital Automation Team Lead

Who Are we?

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions. At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

We're seeking an experienced Digital Automation Team Leader to lead our Digital Professional Services team and deliver innovative automation solutions that help customers transform the way they work. Reporting to the Digital Services National Manager, you'll provide technical leadership, mentor a team of Digital Automation Consultants, and oversee the design and delivery of enterprise automation solutions. You'll work closely with customers, sales teams, and technical specialists to deliver exceptional outcomes while driving innovation, technical excellence, and continuous improvement across the practice.

Key Responsibilities

• Lead, mentor, and develop a high-performing team of Digital Automation Consultants.
• Deliver technical leadership across the design, implementation, and delivery of Digital Automation solutions.
• Partner with customers to understand business challenges and develop tailored digital transformation solutions.
• Facilitate discovery workshops, requirements gathering, solution demonstrations, and executive presentations.
• Ensure delivery standards, governance, and best practices are consistently applied across projects.
• Collaborate with Sales, Professional Services, and Delivery teams to achieve outstanding customer outcomes.
• Build trusted relationships with customers and key stakeholders while supporting long-term business growth.
• Drive innovation by evaluating emerging technologies, AI capabilities, and automation trends.
• Contribute to continuous improvement, knowledge sharing, and thought leadership within the Digital Services practice.

To be successful in this role: What You'll Bring

• 10+ years' experience in Digital Automation, Professional Services, Solution Consulting, or a related technology leadership role.
• Proven experience leading and mentoring technical consulting or Professional Services teams.
• Strong expertise in Workflow, eForms, RPA, Content Management, Document Management, or Business Process Automation solutions.
• Experience with Microsoft Power Platform, SharePoint, Nintex, or similar enterprise automation technologies.
• Experience leading customer discovery workshops, solution design sessions, and executive-level presentations.
• Strong stakeholder management, communication, and relationship-building skills.
• Knowledge of document capture technologies such as Microsoft Syntex or ABBYY FlexiCapture is highly regarded.
• Understanding of AI, intelligent automation, and emerging digital transformation technologies.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:
Paid Parental Leave
Purchased Leave Scheme
Participation in our RedE recognition program
Free income protection cover
Wellness program
Novated leasing

Employment Type

Permanent

Who we are

Ricoh is a global technology company that has been transforming the way people work for more than 80 years. We empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth. We bring document management solutions, IT services, production print solutions, visual communications systems to customers to meet the challenges of digital workflows, data insights, flexible working, information security and sustainability. As a global company we care about people, our profession, our society, and our planet. We dedicate our winning spirit, innovation and teamwork to sharpen our customer centric focus, and we are committed to the highest standards of ethics and integrity. We believe in the power of collective imagination and ideas that drive change. We believe in always being a step ahead and going above and beyond for our customers to ensure they can lead more fulfilling lives. We are committed to a sustainable future for businesses within Australia and those making an impact on the broader spheres of our world.