CRM & Marketing Automation Specialist

Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. As a well‑respected not‑for‑profit, we support people and communities across NSW — and strong customer experiences are central to how we deliver impact.

Your opportunity

In this role, you will be responsible for enabling and optimising the end‑to‑end customer journey - from initial enquiry through to move‑in. You’ll work closely with Sales, Marketing, Customer Experience and Analytics teams to ensure the CRM supports long, complex sales cycles through smart automation, clear funnel visibility and high‑quality data. This is a hands‑on role for someone who enjoys building, refining and embedding CRM capability while supporting teams to adopt consistent, best‑practice ways of working.

With integrity and resilience, you will:

• Configure, manage and optimise CRM pipelines, lifecycle stages, lead scoring and automations
• Build CRM workflows that support task assignment, reminders and communications across long sales cycles
• Design and refine nurture campaigns, workflows and customer journeys
• Enable sales teams with clear funnel tracking, sales automations and reporting dashboards
• Collaborate with Sales, Marketing, CX and Analytics & Insights teams to align CRM with the full customer journey
• Ensure data integrity and implement processes to improve segmentation and targeting
• Support training, documentation and change management to drive adoption and consistent usage

What you’ll bring

• 3+ years’ experience in CRM and marketing automation roles
• Proven expertise using HubSpot CRM for Marketing and Sales teams
• Hands‑on experience designing workflows, nurture pathways, scoring models and campaign automations
• Experience in sales enablement and supporting sales teams
• Strong skills in funnel analysis, reporting and stakeholder communication
• Experience in industries with long and complex sales cycles (e.g. property, retirement, real estate, financial services)
• Strategic mindset with strong attention to data integrity and process improvement
• Experience working cross‑functionally with sales, marketing, digital and insights teams

Why join Anglicare?

At Anglicare, you’ll be part of a compassionate, respectful and purpose‑driven community where values guide the work we do every day. We offer the stability of a well‑established organisation alongside opportunities to grow and shape meaningful change. You’ll also enjoy:

• Flexible work options
• With salary packaging, up to $15,900 of your income is tax free
• Spend up to $2,650 on accommodation, meals and entertainment with salary packaging
• Ongoing professional development and career growth
• Access to wellbeing programs, discounts and employee support initiatives

Are you ready for a career that means more? To apply, please click Apply and submit your resume and cover letter. All applicants will receive a response. Anglicare Sydney values diversity and inclusion. While we are guided by Christian‑based values, we welcome people of all faiths and backgrounds and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

Application Close Date: March 03, 2026

Do you want a career that means more?

We bring the strength, the support and the strategy to make it happen. At Anglicare, we’re building a future where every voice counts. We celebrate diversity, champion equity, and foster a culture of belonging - because your unique perspective helps shape stronger communities. Joining our team means becoming part of a values-led community, committed to transforming lives across aged care, housing, mental health, disability and family services. Here, you'll find the stability and support to build a meaningful career while making a positive impact in the lives of our society’s most vulnerable people. Because your passion for helping others deserves a home where it can truly flourish. Anglicare is where you can do the best work of your life.

Your rewards and benefits

We believe that caring for others starts with caring for our people. Because you put so much heart into helping the most vulnerable in our community, we're committed to supporting you to thrive both professionally and personally. Here, we recognise that meaningful work deserves meaningful support. So, we've designed a comprehensive package of rewards and benefits that reflect our values and make a real difference to your life. We support your career by investing in your growth, balance and security through professional development opportunities. We also offer competitive salary packaging, wellbeing programs and generous discounts for you and your family.

Staff Rewards

Enjoy access to our staff rewards portal, with exclusive discounts to over 400 retailers, free wellbeing resources and more.

Salary Packaging

Pay less tax on your income and increase your take-home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free!

Employee Assistance Program

At Anglicare, we care about your mental wellbeing, both at work and at home. Our confidential Employee Assistance Program provides free counselling as you need it.

Employee Referral Program

Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role, and if they're hired, you’ll receive an additional $1,200 (taxable) payment when they reach six months of service.

Formal Recognition

The Performance Review process supports your professional goals through ongoing conversations and feedback from your manager. Your Annual Review Conversation provides an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.