Content & CRM Supervisor; 内容运营与消费者关系管理主管

Overview

In charge of critical project running, such as content management(live-stream, seeding, etc.), CRM management, data analysis. Make sure those projects are base on business needs and manage agency to deliver qualified results.

Responsibilities

• Building and developing CRM model to drive CLV in key platforms by leveraging multiple consumer operation tools base on product/channel attributes/insights. Influencing key customer on advanced tactics to recruit and reach consumer for mutual business goal.
• Develop content for live-stream/seeding page at customers’ digital platforms, lead content agency in improving live-stream/content efficiency and business output.
• Flawless Data collection and analysis report base on business needs
• Prepare weekly/monthly review report on time and accurately.
• Work closely with sales team to understand their business needs on data develop templates for different users and maintain/improve the effectiveness
• Ensure MTMC/DDMC supply chain strategy & initiatives implement smoothly. Support MTMC/DDMC supply chain projects such as 前置仓, etc.
• Work with internal supply chain team , order handling team to improve OFR, in stock rate, DOH. Product supply coordinator.

Qualifications

• Bachelor degree or above.
• Good English in both oral and written.
• Effective communication and influencing skill.
• Open and optimistic with entrepreneurship.
• Can work under pressure
• 3-5 years of related experience