Client Manager

The purpose of this roles is to support the Client Director in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners.

Job Description:

dentsu is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy through five global leadership brands; Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms.

We are now excited to invite applications for the role of Digital Media Manager with our awesome team in Carat Sydney!

Carat is the world’s first media agency and privileged to work with some of the most storied and innovative brands in the world. Most recently named a leader amongst global media agencies by Forrester, Carat is consistently ranked the #1 media agency in the world. With over 12,000 experts in over 100 countries Carat delivers an unparalleled capability to unlock real human understanding and connect people and brands through powerful and engaging media experiences.

The role:

As our next Digital Media Manager, you will work with the Digital Director to lead and drive Social and Performance Media strategies, planning, implementation and success for our amazing clients!

Core responsibilities:

• Manages, executes and measures key digital channels, including Social Media, Website, Search and Email
• Builds sharp, relevant editorial calendar to share across digital channels, ensuring regular beat of quality storytelling and real time content
• Shares data-driven insights with immediate and wider teams, tracking customer journeys through our digital estate and optimising for conversion
• Organises, builds and engages with powerful custom audiences that aligns with target audience segments strategy, including high clout influencers
• Uses social media monitoring platforms, is the eyes and ears for crisis communications management on social media
• Maintains all website content, including working Case Studies, Thought Leadership and Blogs, enhancing our searchability using SEO best practice
• Manages and executes targeted email marketing strategy, optimising engagement and growth
• Manages agencies/partners in optimising our Search and Paid Strategy and performance

A bit about you:

• Excellent and strong experience in Social and Performance Media
• Able to provide a generalist view of all facets of digital media (biddable and non-biddable)
• Strong communication and numeracy skills
• Excellent negotiation and problem solving skills
• Excellent technical experience and knowledge including - Meta, Google Campaign Manager, BVOD, SVOD, Google Ads, DV360, Google Analytics
• Excellent stakeholder engagement and Client management skillset, comfortable with reporting and presentations to external stakeholders

What’s in it for you:

• Real flexibility to work when and where you feel most productive with our ‘Be the Best You’ policy which includes a $250 contribution to your home office set up
• The opportunity to give back with dedicated volunteer leave and our whole-company event, One Day for Change
• 5 weeks annual leave after 2 years of service and 3 whole company Wellness days off per year for you to switch off and take your day, your way
• Career Development and Learning & Development opportunities, including access to our global online dentsu University

Become a champion for meaningful progress:

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

If you want to belong to a one global network where opportunities are limitless – we look forward to welcoming you.