Brand Specialist
About Amazon
Amazon strives to be Earth's most customer-centric company where people can find
and discover virtually anything they want to buy online. By giving customers
more of what they want - low prices, vast selection, and convenience – Amazon
continues to grow and evolve as a world-class e-commerce platform. Amazon's
evolution from website to e-commerce partner to development platform is driven
by the spirit of innovation that is part of the company's DNA. The world's
brightest technology minds come to Amazon to research and develop technology
that improves the lives of shoppers and sellers around the world.
About the Role
Account Management- Brand Specialist
As a Brand Specialist you would be a part of Amazon Vendor Services (AVS) Team
of Retail Business Services, you will have the exciting opportunity to help
shape and deliver on a strategy for managing Amazon AVS vendors.
AVS team is looking for a bright, customer centric, driven, and creative
candidate to join our team. You will interface internally with leaders from our
Retail and Vendor Services teams and will be responsible for all aspects of the
vendor’s business with Amazon. You will engage directly with multiple internal
teams to optimize the product line for key manufacturers (vendors) on Amazon.
You will utilize a wide range of skills and work across major functional areas
such as site merchandising, buying, inventory management, finance, operations
and online marketing, to drive the performance of strategic vendor partners at
Amazon. In this role you will be focused on operational aspects of managing the
customer relationships with our vendors.
You will conceive, create and analyze a wide range of marketing
activities/campaigns to grow the vendor’s traffic, brand awareness, customer
conversion, and revenue on Amazon. Also, you will look into operational aspects
of vendor’s business with Amazon, root cause analysis of issues and
opportunities affecting business.
Key job responsibilities
- Establish long term partnerships with key vendor partners for the group of
vendors handled. - Partnering with the Retail Category Team and build successful communication
channels at all levels, set proper expectations, provide clear status
communications, and manage towards a growth plan for the vendors. - Build and execute on a joint business plan that delivers on key business
opportunities and relevant KPIs for the vendors and Amazon. - Conduct deep dive analysis on vendor issues and publish recommendations and
action plans based on data to improve vendor experience. - Success will be measured by the performance of your vendors on input metrics
and impact on creating a great customer experience for buying consumers. - Conduct regular WBRs, MBRs with the vendors, highlight business metric
performance and building action plans.
Basic Qualifications: - 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications: - Experience analyzing key open issues and resolution
metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS
Platforms
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
