AVP/VP, Specialist, Digital Transformation, Global Financial Markets (GFM)

Responsibilities

Own and drive the strategic roadmap for operational reliability, resilience, and stability across GFM systems and platforms, aligned to COO, Operations, and control objectives. Lead front-to-back operating model standardization to reduce operational risk, eliminate process fragmentation, and strengthen control consistency across GFM. Define, govern, and embed business architecture, process, and design standards to minimize control gaps, key person risk, and operational vulnerabilities. Partner closely with Technology, Operations, Risk, and Control functions to ensure coherent business-technology architecture and disciplined execution of change. Drive continuous improvement initiatives focused on operational resilience, incident reduction, service stability, and recovery preparedness. Oversee detailed end-to-end process analysis, including root cause analysis of incidents, operational losses, audit findings, and control weaknesses. Review and challenge process, architecture, and control artefacts to ensure alignment with operational risk management frameworks and internal governance standards. Act as a senior escalation and coordination point across business, operations, and technology to manage risks, issues, and change dependencies. Define and monitor operational KPIs, KRIs, and resilience metrics, ensuring transparency of risk exposure, remediation progress, and outcomes. Ensure ongoing testing, validation, and assurance activities are performed to confirm adherence to standards, controls, and reliability frameworks.

Requirements

8 to 12 years of experience in COO, Technology / Operations, operational risk, business transformation, or process governance roles within banking or Global Financial Markets. Strong understanding of front-to-back GFM operating models, system dependencies, and operational risk drivers. Demonstrated experience leveraging Generative AI, including LLMs and agent‑based solutions, to improve business processes, operational efficiency, or decision‑making in an enterprise or regulated environment. Proven experience leading cross-functional initiatives to remediate control gaps, improve process resilience, and drive operational stability. Demonstrated ability to design, implement, and enforce standards, governance frameworks, and controls in complex delivery environments. Strong analytical capability, including use of data to assess operational risk, performance trends, and resilience indicators. Excellent stakeholder management and communication skills, with experience engaging senior Operations, Technology, Risk, and Business leaders. Ability to operate effectively in a fast-paced environment with regulatory, risk, and delivery demands. Bachelor’s degree in Business, Finance, Technology, Engineering, or related discipline; risk or operations-related qualifications preferred.

Location: DBS Asia Central
Job: Digital
Schedule: Regular
Employee Status: Full time

DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.