AVP, Digital Sales Team Mgr - Unsecured Loans, Consumer Banking Group

Responsibilities

Manage a team of 10-12 Telesales officers to achieve individual as well as team sales targets on unsecured loans in line with business objectives. Work with Acquisition Lead to achieve individual as well as team sales targets. Lead and coach the team of Telesales officers to hit and exceed daily, weekly, and monthly sales goals. Develop and implement effective sales strategies and tactics to drive team performance. Monitor team performance, identify areas for improvement, and provide ongoing feedback and training to ensure continuous development. Collaborate with cross-functional teams to ensure seamless customer experience and support the overall business objectives. Analyze sales data, identify trends, and provide insights to inform decision-making and drive business growth. Foster a positive and motivating work environment that encourages teamwork, innovation, and a customer-centric approach.

Requirements

Experienced in a sales management or team leadership role, preferably in the financial services industry. Proven track record of achieving and exceeding sales targets, with a strong understanding of the unsecured loans market. Excellent communication, interpersonal, and coaching skills to effectively lead and motivate a team. Proficient in data analysis and reporting, with the ability to interpret and leverage data to drive business decisions. Strong problem-solving and decision-making skills, with the ability to think strategically and adapt to changing market conditions. Demonstrated ability to collaborate with cross-functional teams and stakeholders to deliver a seamless customer experience. Proficient in the use of relevant sales and customer relationship management (CRM) tools and technologies.

Location: DBS Asia Central
Job: Product Management
Schedule: Regular Employee Status: Full time

DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.