Associate Agency Development Manager

JOB DESCRIPTION

Job Title: Agency Development Manager

Department: Agency

Band: 4

Reporting To: Sr. Associate Partner Mgt / Office Head

Supervising: Agent Advisors

Location: Agency Office

Job Summary:

Responsible for
Agent Recruitment
Agent Development
Meet Business targets
Customer Centricity

Key Responsibilities:

Agent Recruitment

• Develop various sources of agent hiring & build a team of agent & agent pipe line.
• Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring
• Implementation of MNYL GOLD process and adhere to the business norms
• Follow agent 9 pointer hiring mechanism & other hiring norms

Agent Development

• Ensure product knowledge by MNYL ways of training
• Field demonstration (FOD’s)
• Development of agent prospecting habits, calling habits and work habits.
• Work with agent on planning and reviewing of activities and goals.
• Identify the training needs of the agent and work with Trainers to improve the same

Meet Business Targets

• Achievement of monthly, quarterly & yearly business plans.
• Improve agent productivity & persistency by regular PRP/IID/GID etc…
• Ensure companies product mix sales ration and adhere to the business norms.
• Maintain agent pro activity as per business plan

Customer Centricity

• Be MNYL brand ambassador & a customer champion
• Follow MNYL sales practice to develop deep customer loyalty
• Hold periodical customer meet to understand customer pulse & need
• Ensure customer queries are responded to satisfactorily as per MNYL standard.

Desired Competencies

• Sourcing & Selection capability
• Nurturing & Developing talent
• Result orientation
• Customer centricity
• Planning & Execution

MOS:

• Achievement of business plan & GPA
• Recruitment / Development & Activisation of agent as per plan.
• Persistancy as per MNYL grid
• Achieve GOLD Score as per MNYL standard
• Number of EC/MDRT agent

Minimum Education:

Graduate.

Candidate Specification

Age not less then 29 years
Work experience not less then 6 years.
Average Loyalty of 1 year per Organisation.
Minimum 6 years in City.