Associate Agency Development Manager

JOB DESCRIPTION

Job Title: Agency Development Manager

Department: Agency

Band: 4

Reporting To: Sr. Associate Partner Mgt / Office Head

Supervising: Agent Advisors

Location: Agency Office

Job Summary:

Responsible for
Agent Recruitment
Agent Development
Meet Business targets
Customer Centricity

Key Responsibilities:

Agent Recruitment

Develop various sources of agent hiring & build a team of agent & agent pipe line.
Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring
Implementation of MNYL GOLD process and adhere to the business norms
Follow agent 9 pointer hiring mechanism & other hiring norms

Agent Development

Ensure product knowledge by MNYL ways of training
Field demonstration (FOD’s)
Development of agent prospecting habits, calling habits and work habits.
Work with agent on planning and reviewing of activities and goals.
Identify the training needs of the agent and work with Trainers to improve the same

Meet Business Targets

Achievement of monthly, quarterly & yearly business plans.
Improve agent productivity & persistency by regular PRP/IID/GID etc…
Ensure companies product mix sales ration and adhere to the business norms.
Maintain agent pro activity as per business plan

Customer Centricity
Be MNYL brand ambassador & a customer champion
Follow MNYL sales practice to develop deep customer loyalty
Hold periodical customer meet to understand customer pulse & need
Ensure customer queries are responded to satisfactorily as per MNYL standard.

Desired Competencies

Sourcing & Selection capability
Nurturing & Developing talent
Result orientation
Customer centricity
Planning & Execution

MOS:

Achievement of business plan & GPA
Recruitment / Development & Activisation of agent as per plan.
Persistancy as per MNYL grid
Achieve GOLD Score as per MNYL standard
Number of EC/MDRT agent

Minimum Education:

Graduate.

Candidate Specification

Age not less then 29 years
Work experience not less then 6 years.
Average Loyalty of 1 year per Organisation.
Minimum 6 years in City.