Account Director

Bastion is an independent agency that exists to put brands, organisations and people in a position of strength. Our integrated model sees brand, digital, social, influencer, experiential and research experts sitting side by side, working together on major brands from FMCG, to Automotive, to Wellness, to Energy, Government, Health and more.

Overview

Bastion’s innovative new business unit is seeking a Business/Account Director to drive and lead key client relationships across travel, drinks, insurance, professional services and healthcare. Reporting directly to the Managing Director, you will be instrumental in delivering cutting-edge creative and strategic solutions that impact culture and fuel growth for our clients.

This is a unique opportunity for a dynamic and entrepreneurial digital-first marketer—either agency-side or brand-side—who is ready to broaden their skillset and collaborate across a diverse range of sectors, audiences, and creative challenges.

Key Responsibilities

Client Leadership & Relationship Management

• Serve as the day-to-day lead for client communications, ensuring seamless delivery of integrated campaigns across brand building, performance marketing, and e-commerce.
• Partner closely with the Managing Director to set the strategic vision, drive innovation, and exceed client expectations.
• Build and foster trusted client relationships, becoming a key strategic advisor and thought partner on digital, creative, and brand marketing initiatives.

Strategy, Creative & Campaign Development

• Collaborate with our in-house Creative and Strategy teams to develop compelling campaign narratives that align with client business objectives.
• Oversee creative ideation and execution for DTC, e-commerce, and online retail-focused projects, leveraging your deep understanding of performance marketing and brand-building.
• Stay abreast of industry trends, emerging technologies, and digital best practices to ensure forward-thinking strategies for our clients.

Media Collaboration, Alignment & Budget Oversight

• Work collaboratively with our media agency to align creative concepts with media strategies, ensuring effective placement and optimization across paid social, paid digital, and other relevant channels.
• Manage large digital budgets, optimizing spend and demonstrating ROI through data-driven insights and performance metrics.

Team Leadership & Cross-Functional Collaboration

• Liaise with cross-functional teams: Creative, Strategy, Production, Social, and Technology to streamline project delivery and ensure a cohesive client experience.
• Champion internal processes that increase efficiency and elevate the overall quality of work delivered by the DBX unit.

Commercial & Business Growth

• Drive incremental revenue and identify new opportunities within existing client portfolios.
• Contribute to new business pitches and proposals, showcasing DBX’s unique capabilities in brand, social, growth, and experience.
• Develop and maintain thorough knowledge of each client’s business, industry landscape, and competitive set to proactively recommend future initiatives.

About You

• 5+ years’ experience in a senior client lead role within a digital, social, or e-commerce agency; or a background as a digital marketer at a DTC or online retail brand seeking broader brand experience.
• Proven track record in managing large budgets and orchestrating holistic campaigns across paid social, paid digital, and broader marketing channels.
• Deep understanding of creative strategy for direct-to-consumer (DTC) and e-commerce, from brand-building tactics to high-conversion performance marketing approaches.
• Experience in fast-paced retail and/or online sectors, with the ability to develop creative and strategic solutions that deliver commercial results.
• Strong collaborative instincts, capable of partnering with media agencies to align creative execution with media planning for maximum impact.
• Ability to thrive in an innovative, agile environment, with a passion for leading and mentoring diverse teams to deliver best-in-class work.
• Outstanding communication, presentation, and client management skills, with a knack for building strong, long-lasting partnerships.

And what else do we offer?

• Monthly Happy Day and Birthday Leave - a day off to concentrate on you!
• A flexible work environment where people can enjoy a mix of WFH and in-office collaboration.
• A supportive environment focused on nurturing culture and personal growth.
• A strong Growth and Development program including internal and external professional training programs throughout the year.