Manager, Network Operations Strategy & Communications (RMI Network Operations (SXC) Supervisory Dep)

Job Description:

About Organization
To elevate the strategic positioning and communication effectiveness of the Network Operations & Supervisory department within Rakuten Mobile. Drive key initiatives, craft compelling narratives for internal and external audiences, and manage cross-functional programs to enhance visibility, streamline collaboration, and align department's contributions with Rakuten Mobile's broader business objectives.

Job Duties

• Strategic Communication: Develop and execute a comprehensive communication strategy articulating the department's vision, progress, and impact. Translate complex technical operations and achievements into clear, business-focused updates for leadership and cross-functional teams.
• Content & Thought Leadership: Prepare high-impact content—including presentations, reports, and talking points—for internal town halls, executive briefings, and external thought leadership opportunities.
• Stakeholder Alignment: Serve as a key interface between Network Operations and other business units (e.g., Product, Engineering, Commercial). Map departmental interdependencies and foster strong working relationships to drive alignment and operational efficiency.
• Business Analysis: Develop a deep understanding of the department's business drivers, operational KPIs, and strategic value. Use this insight to inform communication priorities and identify opportunities for improved positioning.
• Program Management: Lead and manage strategic, cross-functional programs originating from the Network Ops department, ensuring projects are delivered on time, within scope, and in alignment with stakeholder expectations.

Qualifications

Required: MBA or equivalent Master’s degree in Management, Business Administration, or a related field. 5+ years of experience in program management, corporate strategy, or strategic communications, preferably within a technology-driven environment. Exceptional content creation and storytelling ability, with proven success in simplifying complex topics for diverse audiences. Demonstrated program management skills with a track record of leading cross-functional initiatives. Business-level proficiency in English is essential, Japanese language skills will be an added advantage.
Preferred: Experience within the telecommunications, technology, or network infrastructure sectors. Proven ability to operate effectively in a fast-paced, global organization. Strong analytical skills and business acumen.

Looking for members to join our mobile phone business “They cannot succeed if they step into the field at this late date” Some people say Rakuten is reckless in trying to enter the mobile communications business. However, innovation is realized if we succeed when something seems impossible. At Rakuten, we think the world changes when we achieve such changes. Because our history has always been a series of innovations since our establishment. Launching a communication carrier is an opportunity that we have once in our lives. Crack open the current communication industry. Blow new wind into life. Why not create innovation with us? Why not do something big?