Distribution Training Director, Chief Agency Office

Responsibilities:

Strategic Leadership & Vision:
Lead the development and execution of the agency training strategy, aligning with overall business goals and future growth plans. Drive innovation in training methodologies, including digital and e-learning solutions, to enhance engagement and effectiveness across the agency sales force.

Team Management & Development:
Build, lead, and mentor a high-performing training team. Foster a culture of continuous learning, professional growth, and excellence. Oversee team performance, coaching, and succession planning.

Budget & Resource Management:
Develop, manage, and optimize the agency training budget to ensure efficient utilization of resources. Monitor costs and value-add initiatives, ensuring alignment with business priorities.

Digital Transformation & Innovation:
Explore, pilot, and implement digital training solutions, such as e-learning platforms, mobile learning, virtual classrooms, and other innovative tools to improve accessibility, scalability, and engagement of training programs.

Training Program Design & Oversight:
Oversee the design, development, and delivery of comprehensive training curricula for agency personnel in different levels from new agents to leaders. Ensure programs are aligned with regulatory requirements, company standards, and industry best practices.

Stakeholder Engagement & Collaboration:
Collaborate closely with sales leadership, HR, compliance, and external partners to identify training needs, develop tailored solutions, and ensure seamless integration of training initiatives with business processes.

Regulatory & Compliance Assurance:
Ensure all training programs meet regulatory standards and internal governance policies. Keep abreast of regulatory changes and adapt training content accordingly.

Performance Measurement & Continuous Improvement:
Establish KPIs and metrics to evaluate training effectiveness, engagement, and business impact. Utilize feedback and analytics to continuously refine training strategies and content.

Market & Industry Trends:
Stay informed about industry developments, digital learning trends, and competitor strategies to maintain a competitive edge in agency training.

Qualifications:

• Bachelor’s degree or above; advanced degrees or professional certifications in training
• Minimum of 12+ years of experience in agency or sales training, with at least 5 years in a senior leadership or strategic role within the insurance or financial services industry.
• Proven experience in designing and implementing large-scale, strategic training programs, including digital transformation initiatives.
• Strong leadership, team management, and talent development skills.
• Excellent strategic thinking, planning, and organizational abilities.
• Budget management experience with a track record of delivering ROI.
• Deep understanding of regulatory requirements and compliance standards in the insurance industry.
• Proficiency in digital learning tools, LMS platforms, and innovative training technologies.
• Exceptional communication, stakeholder management, and presentation skills.
• Fluency in English and Chinese (spoken and written).

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits, Culture, & Career Development.