Senior People Solutions Case Manager

Nine is Australia’s largest locally owned media company – the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want – across Publishing, Broadcasting and Digital.

Nine’s assets include the 9Network, major mastheads such as The Sydney Morning Herald, The Age and The Australian Financial Review, radio stations 2GB, 3AW, 4BC and 6PR, digital properties such as, 9Now, 9Honey, Pedestrian.TV, Drive, subscription video platform Stan and a majority investment in Domain Group.

Our Purpose: We shape culture by sparking conversations, challenging perspectives, and entertaining our communities.

We bring people together by celebrating the big occasions and connecting the everyday moments. Australia belongs here. We bring our purpose to life via three shared values: We walk the talk, turn over every stone and keep it human.

Job Description

An exciting opportunity for a Senior People Solutions Case Manager to join our dynamic People and Culture team on a 12 month contract.

Reporting to the People Solutions Lead, Case Management, you will be responsible for managing complex employee matters from start to finish. You will provide expert guidance on performance management, disciplinary actions, and conflict resolution, ensuring compliance with best practices.

Your role will require strong communication, negotiation, and problem-solving skills, along with the ability to build effective work relationships and maintain resilience in challenging situations.

Day to day you will:

  • Take ownership of assigned cases, directly liaising with employees, leaders, and Business Partners across Nine to implement appropriate investigative/ resolution methods
  • Investigate complex employee matters and determine optimal solutions that are fit for purpose, mitigate IR liability and that align with business unit risk profiles
  • Provide guidance to People Leaders on areas such as performance coaching, counselling, career development, grievances, workplace investigations and disciplinary actions
  • Work directly with individual business units to support specific change management or performance improvement programs from time to time
  • Work closely with Business Partners to provide additional support to the business as necessary in regards to broader People & Culture initiatives
  • Maintain high service level for the business through regular communication and timely support


Essential qualifications, experience and skills:

  • Tertiary qualifications in Human Resources or a related field
  • Extensive experience managing mid-to-high complexity IR/ER cases from start to finish
  • Strong negotiation and influencing skills
  • Ability to build rapport and foster collaborative work relationships
  • Excellent communication and facilitation skills with a pragmatic approach
  • Proficiency in analysing complex problems to meet business needs
  • Effective stakeholder management with a proactive approach to issue reporting
  • Resilience, tenacity, and ability to navigate and overcome challenges
  • Comprehensive understanding of Employee Relations best practices and broad HR expertise

Desirable qualifications, experience & skills:

Previous experience as a HR Business Partner or in a Generalist HR role.

Additional Information

Our Commitment to Diversity and Inclusion:

At Nine, we are committed to fostering a workforce that embraces all aspects of diversity and inclusion and where practices are equitable to ensure our people experience a sense of belonging. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best. Should you require any adjustments to the recruitment process in order to equitably participate, we encourage you to advise us at the time of application.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, nationalities, backgrounds and cultures.

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.


Posted: June 26, 2024
Closing: July 26, 2024
North Sydney, NSW
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