Research Operations Coordinator

Nine is Australia’s largest locally owned media company – the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want – across Publishing, Broadcasting and Digital.

Nine’s assets include the 9Network, major mastheads such as The Sydney Morning Herald, The Age and The Australian Financial Review, radio stations 2GB, 3AW, 4BC and 6PR, digital properties such as, 9Now, 9Honey, Pedestrian.TV, Drive, subscription video platform Stan and a majority investment in Domain Group.

Our Purpose: We shape culture by sparking conversations, challenging perspectives, and entertaining our communities.

We bring people together by celebrating the big occasions and connecting the everyday moments. Australia belongs here. We bring our purpose to life via three shared values: We walk the talk, turn over every stone and keep it human.

Job Description

An exciting opportunity for a full-time Research Operations Coordinator to join our Group Audience Insights team.

The Group Audience Insights team is responsible for delivering a world-class audience insights capability, to generate actionable insights that drive growth for Nine’s subscriptions and ad-supported products and experiences. The team includes qualitative and quantitative researchers and manages the audience insights infrastructure and tooling for all of Nine’s insights teams.

Day to day, you will report into the Research Operations Manager and will;

  • Take ownership of key quantitative research operational tasks and support our end-to-end quantitative research projects.
  • Support on technical research tasks including survey scripting, fieldwork management, data processing, basic dashboard development and data visualisation, updates and maintenance and quality control procedures.
  • Assist in managing and conducting our survey data collection using our audience panels ensuring high levels of engagement and a positive experience for panellists.
  • Contribute to managing and innovating Nine’s research community, Idea Xchange
  • Manage admin on Nine’s Insights platform, Nine Knows.
  • Support the teams' in-house qualitative research projects.
  • Collaboration and stakeholder relationships.


If you are a motivated team player who wants to be a Qualtrics super-user, is focused on our digital audience and panellists’ survey experiences, loves data and has a passion for efficiency and detail you will go far in this role!

What we would like to see;

  • Tertiary qualification in psychology, marketing, economics, business, sociology, data science or equivalent experience
  • Strong numeracy skills, analytical thinking and excellent attention to detail
  • Genuine interest in, and demonstrated understanding of the technical aspects of research - survey scripting/programming, data processing, data analysis and data visualisation
  • Exposure to survey programming and data analysis
  • Proficient PC skills especially Google Suite and MS Office skills (Excel, Word and PowerPoint)
  • Sound verbal and written communication skills
  • Multi tasking skills - the ability to manage multiple projects simultaneously in a fast paced environment
  • Passionate about delivering high quality insights to stakeholders
  • A desire to problem solve and innovate


  • Experience in media or market research, analytics or UX research
  • Exposure to questionnaire design and research project management
  • Experience using survey scripting software such as (but not limited to) Qualtrics, Confirmit
  • Experience using statistics software such as SPSS, Q or R will be highly regarded, as will exposure to dashboarding such as Tableau, Data Studio etc.
  • Don’t worry if you can’t tick every single one of these boxes, we would still like to hear from you. With a willingness to learn, a positive attitude and a growth mindset anything is possible at Nine!

Additional Information

What you'll get in return at Nine.

  • Career development and quality training
  • Up to 16 weeks paid primary carer’s parental leave
  • Discounts on lifestyle, entertainment, and leisure memberships, including health insurance, dental and gym
  • Access to Future Women – a movement to help women connect, learn and lead through unique content and events.
  • Hybrid Working/Flexible working
  • Discounts on products and services with corporate partners including Samsung, Apple, JB HI-FI, HP, Hertz Car Hire and TFE Hotels

Don’t worry if you can’t tick every single one of these boxes, we would still like to hear from you. With a willingness to learn, a positive attitude and a growth mindset anything is possible at Nine!

Our Commitment to Diversity and Inclusion.

At Nine, we are committed to fostering a workforce that embraces all aspects of diversity and inclusion and where practices are equitable to ensure our people experience a sense of belonging. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best. Should you require any adjustments to the recruitment process in order to equitably participate, we encourage you to advise us at the time of application.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, nationalities, backgrounds and cultures.

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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