Communications Manager

Shape communications for a major enterprise transformation

12-Month Contract | Partner with senior leaders across the business
Create high-quality communication experiences at enterprise scale

About the Role

As Communications Lead, you will own the communications strategy and
transformation narrative for the Claims & Customer Service Transformation (CCT)
Program. Working within Enterprise Delivery, you will bring together multiple
streams of work into a clear and consistent story that helps leaders and
employees understand, engage with and adopt change. This role combines strategic
communications planning with hands-on content creation and stakeholder
engagement, supporting customer-focused outcomes across a broad enterprise
audience.

The CCT program is an enterprise-wide strategic initiative focused on
improving how we deliver claims and customer service across Suncorp. It is a multi-year
investment designed to help us become a globally recognised insurance leader by
creating better experiences for our customers. Working under the Momentum
(scaled agile) delivery model, this role will join an already established
enterprise change and delivery team.

Suncorp has been recognised as ‘Change Management Organisation of the Year’ 2025
in the ACMP inaugural Global Change Excellence Awards, celebrating an
organisation that has embedded change management practices to achieve lasting
results.

What You'll Do

• Develop and execute a communications strategy that supports transformation
  objectives and employee engagement.
• Create compelling content including leadership communications, presentations,
  toolkits, updates and event materials.
• Partner with program leaders and stakeholders to align messaging into a
  single transformation narrative.
• Govern communications activities across the CCT Program to maintain
  consistency, quality and effective timing.
• Support leaders with communication plans, talking points and resources that
  improve change readiness.
• Deliver engaging communications for roadshows, town halls and enterprise-wide
  engagement activities.

What You'll Bring

• Five or more years' experience delivering communications for large-scale
  transformation or change programs.
• Strong stakeholder engagement skills with the ability to influence senior
  leaders and diverse business groups.
• Excellent writing, storytelling and presentation skills across a variety of
  communication channels.
• Experience using SharePoint, Canva, Adobe Creative Suite, Powtoon or similar
  communication and design tools.
• Ability to translate complex business or technical concepts into clear and
  engaging messages.
• Experience in financial services, insurance or another large, regulated
  organisation will be highly regarded.

What You'll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks,
wellbeing support, career development, and recognition. Shine has been
recognised for excellence in employee experience, making it easier than ever to
access what matters most to you.

• Paid study support, career breaks, on-the-job learning, and a $1,000 referral
  bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP
  access
• Discounts at 400+ retailers, insurance savings, Fitness Passport, and reduced
  super fees
• Paid volunteer leave, donation matching, and unlimited emergency response
  leave
• Diversity is celebrated through employee resource groups and inclusive
  policies for all families

Explore our full benefits https://www.suncorpgroup.com.au/careers/benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented
and passionate as the communities in which we live and operate, and where our
people feel included, valued and connected. We are passionate about inspiring
our people by creating a diverse, accessible, and inclusive culture, offering
flexible work, career development and internal mobility, and building connected
relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our
recruitment process or in the workplace, we encourage you to contact
luke.morandini@suncorp.com.au for a confidential conversation. To apply for this
opportunity, please submit your application directly via the link provided.